Greenwise Case Study Memo

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Pages: 4

| Greenwise Corp |
Memo
To: Marcia Smith
From: Cory R Greene
Date: [ 5/2/2013 ]
Re: Cost Considerations Greenwise is a manufacturing plant that provides several different products to its consumers. Greenwise is a company that is not in any way affected by any trends in the market such as race, population, age or any other environmental concerns. Greenwise distributes their products to households all over the country as well as globally. One of Greenwise’s most flourishing products is the solar powered watch. This memo will address the three types of costs associated with the solar powered watch when quality considerations are made. The first suggestion in prevention cost is to add automation to the production line in order to
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. The tradeoff of this appraisal approach is that extra labor that will have to be implemented. Greenwise will have to hire new personnel and equip with the knowledge of our quality assurance standards as well and the cost of the new materials that will be needed in order to make sure that our products are safely and successfully reaching our vendors and customers. And at the end, the overall effect will be satisfied vendors as well as customer satisfaction, which is the main goal of our company.
Greenwise receives almost on a daily basis customers wanting to invoke their warranty agreements due to the fact that our software in the computer will malfunction. This makes for unhappy vendors as well as customers and will ultimately cause a loss in repeat customers and new customers due to this failure of equipment. Failure cost is when a product fails to conform to its design specifications. To avoid this failure cost, our company needs to create a software update that is sent to the watch that is able to update the software making the watch more efficient. We will also make this software update downloadable and easy to install so customers can make the necessary updates do their watches to ensure they are functioning properly. This application will allow the consumer to automatically make the necessary updates to the product without executing