Customer Service and Induction Training Essay

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Words: 698
Pages: 3
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8-10PM

12-2

2-3

3-4

Training evaluation, entailing confirmation of understanding, and feedback about the quality and response to the training by new employees

MANAGER

CLINIC , EMERGENCY
EXITS,EVACUATION
PROCEDURES FIRST AID
FACILITIES HEALTH AND SAFETY
POLICY ACCIDENT REPORTING
PROTECTIVE CLOTHING SPECIAL
HARZARDS POLICY
ABSENCE/SICKNESS PROCEDURE,
WORKING TIME
ARRANGEMENTS FOR BREAKS,
HOLIDAYS/SPECIAL LEAVE,
PROBATION PERIOD
DISCIPLINE PROCEDURE,
INTERNET AND E=MAIL POLICY

Mandatory training relating to health and safety and other essential or legal areas.

MANAGER

Job training relating to the role that the new starter will be performing

MANAGER

REFRESHMENT/
FACILITIES TOUR

FREE LUNCH AT THE CANTEEN
AND INSPECTION OF COMPANY
FACILITES

SECURITY PASS, CAR PARK
PASS, SECURITY
PRECEDURES

MANAGER

FINANCIAL

10-12

SITE MAP(CANTEEN,CLINIC ETC),
ORGANISATIONAL CHARTDEPARTMENTALCOMPANY
PRODUCTS AND SERVICES,
FREEDOM OF INFORMATION ACT

PAYMENT DATE AND METHOD ,
TAX AND NATIONAL INSURANCE

Employees to know
Their salaries and other incentives MANAGER

General training relating to the organisation, including values and philosophy as well as structure and history, etc

MANAGER

ORGANISATION

HEALTH AND SAFETY

TERMS AND
CONDITIONS

CULTURE AND VALUE

BACKGROUND
MISSION STATEMENT
CUSTOMER CARE POLICY
QUALITY SYSTEMS
EMPLOYER BRAND DRESS CODES

HUMAN
RESOURCES

SAFETY
AND
SECURITIES

EMPLOYEE
RELATIONS
AND
CUSTOMER
SERVICE
OPERATIONS

FINANCE

SALES

INDUCTION PROGRAM FOR NEW GRADUATE TRAINEES
ORGANIZED BY A B ZEE SUPER STORE (1ST DECEMBER 2010)

‡
‡
‡
‡
‡

INTRODUCTION OF MANAGEMENT STAFF
BRIEF HISTORY OF THE COMPANY
OBJECTIVES OF THE PROGRAM
CONCLUSION
QUESTIONS AND ANSWERS SESSION

(OBJECTIVES )
WHY INDUCTION TRAINING?
‡ Induction Training is absolutely vital for new starters. Good induction training ensures new starters are retained, and then settled in quickly and happily to a productive role.
‡ Induction training is more than skills training. It's about the basics that seasoned employees all take for granted: what the shifts are; where the notice-board is; what's the routine for holidays, sickness; where's the canteen; what's the dress code; where the toilets are.
‡ New employees also need to understand the organisation's mission, goals, values and philosophy; personnel practices, health and safety rules, and of course the job they're required to do, with clear methods, timescales and expectations HISTORY OF THE COMPANY
‡
‡
‡
‡
‡
‡

‡

A B Z Super Store is a large department store that is specialist retailer for mums and parents of young children, selling a range of clothes for babies and women and other accessories (e.g prams, pushchairs, toys and baby food)
The company which is located at Perry barr in Birmingham started its business since 2000. presently it is worth 2million pounds.
The company has a staff strength of about 200 including the management staff.
Due to increase in customer demand has made the company to employ more staff to satisfy our growing customer.
The company has 5(five) management staff who run their respective departments effectively and efficiently with chief executive officer(CEO) who is the sole owner of the business.
These are ADMIN/PERSONELL, SALES AND CUSTOMER SERVICES, FINANCE AND
AUDIT, OPERATIONS,SAFETY
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