Job Roles and Responsibilities at Starbucks Essay

Words: 3246
Pages: 13
Open Document
Job roles & responsibilities at Starbucks

This is to make sure that specific members of staff are aware of and understand their job roles and what responsibilities they have to take on.

For a Manager at Starbucks:
Managers are there to bring out the very best in employees, maximising their potential. A manager should be an exemplary role model. It is a manager’s job, in any organisation or business, to understand each of their staff member’s strengths and weaknesses. It is very important for a manager to mainly concentrate on the good points of their employees at Starbucks, rather than the bad- and this makes them more successful than to any managers who look at faults in their employees in other businesses.

Managers do indeed …show more content…
A manager needs to organise coaching and mentoring for on-the-job training as it is vital for employees. The coaching method of training involves regular informal meetings between the manager and the employee. Here they discuss the employee’s performance, allowing the manager to identify the strengths and weaknesses in the employee’s performance at work. As for mentoring, an employee is allocated a mentor who discusses and teacher the employee from their own personal experience and knowledge.

An example of on-the-job training for a manager would be talking to customers and sorting problems or issues that occur. If there are problems with customers, they usually ask for the manager, so the manager must be ready to take on such responsibility.

Advantages of on-the-job training:

• It is easy to organise
• Inexpensive to an extent
• Relates to the job
• Meets the needs

Disadvantages of on-the-job training:

• Disruptive in the working environment
• Relies on the trainer having specialist skills and experience

Off-the-job Training

Off-the-job training is when an employee is sent away from the working environment to be trained and developed by specialists and different activities. Placement and simulation are methods of off-the-job training. Managers must also go on off-the-job training even though they are of a high status; they still need training and development. Placements method of training is when an
Show More

Related Documents: Job Roles and Responsibilities at Starbucks Essay

Essay Starbucks Case Study

Continuing Case: Starbucks – Introduction Discussion Questions 1. What management skills do you think would be most important for Howard Schultz to have? Why? What skills do you think would be most important for a Starbucks store manager to have? Why? 2. How might the following management theories/approaches be useful to Starbucks: scientific management, organizational behavior, quantitative approach, systems approach? 3. Choose three of the current trends and issues facing managers and…

Words 2361 - Pages 10

Starbucks and Starbucks Mission Statement Essay

Starbucks 68-71 Continuing Case Daniel Malloy Centenary College 1. Howard Schultz is the chairman, president and ceo, of Starbucks and it is imperative that he has many skills. He must have the ability to manage and be aware of their inner fire meant. He needs to be able to plan, lead, organize and control. This will allow him to effectively manage and coordinate within the company. 2. It might help Starbucks to use scientific management theories to help make a process that is more streamlined…

Words 932 - Pages 4

Internal And External Effects Of Corporate Social Responsibility In Different Industries

Corporate Social Responsibility In Different Industries Operations and Organizations Professor Jack Cooke Lauren Morales Date Submitted: 04/30/2015 “Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.” This is a response by Starbucks CEO Howard Schultz when asked about corporate social responsibility at a NASDAQ luncheon…

Words 2653 - Pages 11

Essay about BS Asingment Motivation JITU

Motivation defined 4 Significance of motivation 4 THEORIES OF MOTIVATIONS 5 1. Maslow need hierarchy theory 6 2. Douglas McGregor Theory X and Theory Y 7 3. Belbin's team role theories 8 4. Herzberg’s Two-Factor Theory (Motivation - Hygiene theory) 9 Application of motivation theories at Starbucks 10 Techniques to measure employee performance 11 Effect of leadership style on employee motivation 12 CONCLUSION 12 REFERENCES 14 INTRODUCTION The increasing pace…

Words 3543 - Pages 15

Starbucks Executive Report

Executive Report on Starbucks Introduction Since its inception in 1971, the people who work for Starbucks have been providing us with great coffee, and a relaxing atmosphere to enjoy it in. But how did this company develop from a single store in 1971, to a multi-national giant with more than 17,000 stores in 55 countries? Of course there are many aspects of the company, which were responsible for this massive success, one of the most important being the creativity and determination of Howard Schultz…

Words 2762 - Pages 12

Science: Starbucks and Employees Essay

Case Study: Starbucks By: Thomas Engel Nevada State College A new challenge for retail companies is finding a way to retain the employees they have and keep them motivated. While trying to maintain and run a company, companies have to find a way to lower the turnover rate and how to satisfy the employees. The answer to lowering the turnover rate and satisfying the employees that work in a company is through job design (Bauer & Erdogan, 2013). Job design has a major impact…

Words 2595 - Pages 11

Assignment 5 Capstone Essay

Analyze the Five Forces of Competition to Determine How They Impact Starbucks Porter’s forces of competition are a key business-level strategy in the competitive environment. The five competitive forces can be identified as potential new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitute…

Words 3172 - Pages 13

Essay on Starbucks Case Analysis

INTRODUCTION OF STARBUCKS 3 II. MAIN ISSUES OF THE CASE 3 1. Situations: 3 2. Strategy: 4 III. ANSWERS TO QUESTIONS 5 Question 1 5 Question 2. 6 Question 3 7 Question 4 9 Question 5 11 Question 6 12 Question 7 14 Question 8 15 Question 9 16 IV. CONCLUSION & RECOMMENDATIONS 18 EXECUTIVE SUMMARY Our report is about analyzing Case 24: Starbucks in 2012: Evolving into a Dynamic Global Organization in the lecture Crafting & Executing Strategy. Starbucks case analysis…

Words 7766 - Pages 32

Starbucks and Psychological Contract Essay

external threats. However, a very flexible and adaptive organization would appear as one lacking job security and stability, which can be an extremely demotivating factor for its employees. The essay will be managed in three parts – company background and the case as a first part, literature review as the second part, and finally critical analysis of the company case. Company Background Starbucks started in 1971 as a coffee roaster and coffee retail company in Seattle, Washington. It was founded…

Words 2446 - Pages 10

Essay on Case study

INTRODUCTION The business strategies of Starbucks Coffee helped to mold the company into a very successful business model. This case study essay will analyze the specialty coffee café industry, point out ways in which Starbucks achieved sustainable competitive advantage, discuss the competitive position of the business in the marketplace, and lastly it will describe the employee incentives and culture. Grab a “Cup of Joe” and peruse through these hopefully interesting facts about the specialty…

Words 2592 - Pages 11