The main problems that Komala’s faces are the bottlenecks caused during peak hours caused by long queues at the cashier & severy counters & the increased waiting time for customers to get a vacant seat during peak hours which increase the turnaround time and decreases the capacity of Komala’s. The efficiency of the operations can be measured (KPI) by the minimum number of customers Komala’s loses to other restaurants during peak hours. The management needs to process the queues faster at the cashier, servery and seating during peak hours. One alternative is to introduce touch screen computers for customers to know about the meal offerings and place their orders while on the queue at the cash counter for payment. This will speed up the order generation process & give a more ‘interactive’ & ‘reliable’ service to customers to choose their own meals & remove any inefficiency caused due to miscommunication between customers & staff while taking orders. Another alternative is to utilize the non peak hours to precook the most commonly ordered main dishes and decrease the kitchen time during peak hours to improve the efficiency of servery counter. My solution is to implement both of these