1.0 Introduction
In the management of a business or an operation process, solving problem which occurs during the management is an inescapable step to maintain and enhance the capabilities and profits of company (Berends H., 2012). All problems will be generated during three tasks of the company (Slack, N., 2010), which are designing aims, structuring operational system (process) and managing (applying) resource. To solve the problem, the first step is to the problem as precise as possible, hence…
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