volunteers know who I am and that they know of each other. This helps them be more comfortable and willing to ask questions when they need help. AN example of this was when a volunteer was visibly distraught after opening a box that contained miscellaneous supplies. The volunteer had no idea what bin to put them in and this was obviously troubling to them. I quickly went over to them and told them where many items went. After we had placed most items, we asked an employee for advice and they were quite helpful. After this the volunteer was more relaxed and self reliant. I have even seen them come back to medical sorting several times. When I can lead more effectively it means the volunteers have a positive experience and are more likely to make volunteering a long-term part of their lives, which is very rewarding to