Risk: Management and Employee Satisfaction Essay

Submitted By liltechknwitall
Words: 599
Pages: 3
Open Document
Performance Measurement

870 Mayson Tuner

404-797-4187 GM588 Professor Gerard Cummings

2-7-2013 The United States Postal Service is an independent agency of the US Government. It was established in 1775 and one of the uncommon organizations that is authorized by the Constitution. The Postal Service generates its revenue from the growth of the economy and upsurge in mail volume and shipping needs. (Evans, 2011). Postal Service leads to the creation of Customer, the management cycle (Evans, 2011). The management cycle created three strategic goals called “voices”. The three “voices” are the Voice of the Employee, the Voice of the Business, and the Voice of the Customer.

In analyzing the key issues according to the case study. The advantages and disadvantages of the balance scorecard approach are used to measure the strategic goals and areas of the interest which are The “Voice of the employee (VOE)” one of the strategic areas of focus is deemed from past issues in the workplace. The VOE places the highlighting on providing safety and security in the workplace and improving employee relations. According to the textbook, “examiners have recurrence behavior due to employee and customer satisfaction. When services worker satisfaction is high, customer services satisfactions high, and when job satisfaction is low customer satisfaction is low.” (Evans, 2011) Exploiting the balance scorecard approach the USPS evaluated the VOE by measuring safety based on the requirements of the occupational safety. Employee satisfaction is measured by employee surveys, which are conducted annually, but they are trace on a monthly origin according to each unit. USPS recognized that they must improve employee satisfaction in order to improve the internal and external observation due to employee satisfaction. The organization must improvise professional training to their employees in order for the employees to give better service to the customers.

The second component of balanced scorecard was the “Voice of Busies (VOB)” which focused on the productivity. The VOB is separated into two areas, which are exemplified through measuring productivity and revenue generation. The internal process is conduct to improve employee satisfaction. Finally, The VOC is a term to define the depth of the process of capturing a customer expectation partialities and antipathies. The USPS strategy was alignment of three strategies’, which lead to increase productivity to keep rates low and maintain rapid delivery. And thirdly, The Voice of Customer (VOC) focused on providing timely and reliable delivery. In order to
Show More

Related Documents: Risk: Management and Employee Satisfaction Essay

The Importance Of Job Satisfaction

list of top 10 satisfaction factors for 2011”, the first five are job security, opportunities to use skills and abilities, organization’s financial stability, relationship with immediate supervisor and compensation/ pay (Society for Human Resource Management). The trends in wages and living costs almost guarantee that both compensation/pay and benefits will remain critical factors in determining employee job satisfaction in the years ahead and could weigh on employee job satisfaction if they continue…

Words 373 - Pages 2

Management and Leadership Styles Essay

is a total of 81different positions on the grid Results and Leadership styles Impoverished Management (1,1) – minimum effort to get work done from employees, low concern with employee satisfaction. Business becomes disorganized and only take action when preserving job and seniority. Only doing enough to keep job Low and low Contributed little to the organization Someone waiting to retire Task Management (9,1) – more concern for production level then people. Believe that efficiency can result through…

Words 668 - Pages 3

Essay on Knowledge Gained and Personal Assessment

Resources is Employee Engagement Academic definitions of the key terms Blessing white from the division of GP strategy defines employee engagement as “ the intersection of maximum contribution for the organization and maximum satisfactory for the individual,” (Blessingwhite.com,…

Words 1188 - Pages 5

Risk Mangement 1 Essay

Risk and Quality Management HCS/451 January 15 2015 Risk and Quality Management Summary John Hopkins hospital a non–profit health care organization with over 124 years of health care services, research, and teaching and patient center care is what make the hospital successful. “The Johns Hopkins Hospital, opened in 1889, has been ranked number one in the nation by U.S. News & World Report for 22 years of the survey's 25-year history, most recently in 2013.” John Hopkins Hospital also ranked in…

Words 1793 - Pages 8

Essay about Intro To HRM Mini Case Assignment

any employees, but happy, productive employees. Martha’s end goal is to hire a new cook that is productive, customer friendly and gets along with their co-workers. She also faces difficult decisions about current employees that could be potential risks to reaching her goals as the manager and the restaurant’s success. The four personnel problems are all tied together and can affect the outcome of one another if not handled properly. Martha needs to develop a strong plan that allows the employees…

Words 1301 - Pages 6

Essay Business Model And Strategic BALANCED SCORECARD Week 4

properties throughout the US and Canada. Management will come up with a strategic plan on the direction of the company, which will include a balanced scorecard. A balance scorecard, which is an alternative approach linking operational and strategic control, developed by Harvard Business School professors Robert Kaplan and David Norton, is a system they named the balanced scorecard. According to Pearce, J. A. II. (2013) “The balanced scorecard is a management control system that enables companies to…

Words 1234 - Pages 5

Impact of Organizational Structure and Culture on Job Satisfaction, Job Stress and Employee Motivation: a Survey of Existing Litreature Essay

IMPACT OF ORGANIZATIONAL STRUCTURE AND CULTURE ON JOB SATISFACTION, JOB STRESS AND EMPLOYEE MOTIVATION: A SURVEY OF EXISTING LITREATURE ABSTRACT Effectively managing human resources in the organizations is a big concern both for HR managers and the policy makers of the organization. To have a satisfied, motivated, less stressed performing workforce an organization must have consistency amongst its structure, system, people, culture and good fit with the strategy. In this paper an attempt has been…

Words 15091 - Pages 61

Essay about Case Study Analysis L

organization’s laissez-faire culture and has put the company at risk while challenging their competitive advantage. Furthermore, the inexperienced production manager (owner’s son, Blaine) is using his unearned power as an authoritarian leader to drive change. However, due to poor leader-follower relations, his management style is negatively influencing the synergies ultimately causing a decrease in group productivity and member satisfaction. In addition to causing…

Words 1043 - Pages 5

Customer Relationship Management and Classic Airlines Essays

both internal and external factors which must be identified in order to move forward and reinvent themselves as a top leading and competing airline. Some of the internal and external factors include low employee morale, declining customer base in their rewards program, a failing customer management program, rising fuel costs and restricting cost structures. Classic Airlines must implement a nine-step problem solving model to help sort out where the real issues lie and determine some restructuring…

Words 2552 - Pages 11

Affinity Plus Case Hbs Essay

Case Assignment 3 Affinity Plus (A) Table of contents Introduction 2 The benefits of “employee latitude” 2 The disadvantages of “employee latitude” 3 Balancing the tradeoffs between different degrees of latitude 3 Reasons for the high employee turnover at Affinity Plus 4 Management control system changes 5 The alignment of indirect lending and the MOE 6 Conclusion 6 Bibliography 8 Introduction In this case assignment the credit union Affinity Plus, which is based in Minnesota, will…

Words 2337 - Pages 10