Sales and Positive Customer Experience Essay

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Michael James Stapleton 550 Sandpiper Lane Apt 309, Wadsworth, OH 44281
330-217-7025
mstape@hotmail.com

June 2007-March 2012 Reliable Home Services, Munroe Falls, Ohio Inside Sales Consultant Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Access electronic and paper cataloging systems to look up product information and availability.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Build and maintain enduring customer relationships to boost sales and generate repeat business
Recommended solutions within customer budgets and proactively followed up with all leads.

April 2005 to March 2006 American Home Pro. Macedonia, OH Home Improvement demonstrator
Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product
Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
Attend various events, conventions, and/or fairs
Suggest specific product purchases to meet customers' needs.
Identify interested and qualified customers in order to provide them with additional information.
Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

December 2004 to April 2005
Thermo Guard Akron, OH
Home Improvement Demonstrator
Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product
Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
Attend various events, conventions, and/or fairs
Suggest specific product purchases to meet customers' needs.
Identify interested and qualified customers in order to provide them with additional information.
Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

August 2004 to December 2004 Holiday Retirement Corp. Salem, OR Co-Manager
Responsibilities included: Managing complete operations for 106-unit apartment complex, meeting with prospective residents, identifying their housing needs, interviewing them to determine eligibility, showing vacant units and property amenities, preparing leases and conducting move-ins and move-outs, collecting rent from residents, verifying amount paid, depositing rent checks and sending verified information to the corporate office.
Followed up on any delinquent rent, prepared 3-day notices and initiated eviction procedures as necessary.
Maintained good tenant/owner relations by utilizing professional communication at all times.
Handled residents' questions, complaints and concerns and took the necessary steps to resolve the situation. 2000-2004 United Methodist Community Center Youngstown, OH Youth Advocate

Developed, implemented and monitored the program work plan and coordinate program goals & objectives to achieve measurable outcomes through research,
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