Essay on Understanding Customer Services

Words: 4364
Pages: 18

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services |
|Commercial |Greggs |Their products are bakery related like pastries, bread, cookies and|
|organisation | |other related
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|Public |Since this sector is mostly government funded the service they offer will be more to help and assist their |
|organisation |customers |
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|Third sector |This sector is almost similar to a commercial organisation, but they aim not to make a profit but to save the|