Week 5 Team Paper Final

Submitted By krobins4
Words: 1839
Pages: 8
Open Document
Sustaining Employee Performance at Lafleur Trading Company Erin Lamaster, Paul Harper,
Kendrick Robinson, and Kristen Walker
HRM/300
Kristine Perilla
July 14, 2014

There are many factors involved in employee performance. Performance management systems are efficient at retaining the best employees and working toward their job satisfaction. At Lafleur, we are about sustaining our employees and giving them the best tools to make them successful. We will discuss the position of a salesperson and a local delivery driver at Lafleur, the compensation plans and job evaluation methods for these positions, and the importance of providing employee benefit plans.
Job Description Summary
At Lafleur, we have two particular positions that play a very intricate part in the overall success of our business. Our delivery drivers and salespersons represent the face of the organization when interacting with our clients. Lafleur’s sales agents are responsible for generating sales, merchandising products, and providing fast and superior customer service. Our delivery drivers have the same responsibility as our sales agents with the addition of safely driving an insured company vehicle to pick up and deliver packages and merchandise. We hire individuals in these roles who possess excellent customer service skills, a strong ability to learn, and who are organized, attentive and detailed oriented with an outgoing and professional personality.
Performance Management Systems
Performance Management is a process designed to help create a work environment in which individuals are empowered to perform to the best of their abilities. At Lafleur, we have developed a system where we are dedicated to clearly defining and developing job descriptions for our employees, and are providing effective training, education and employee orientation. We have also implemented on-going employee reviews followed by detailed feedback and coaching. We realize that showing employees that they are appreciated has an effect on employee morale and the work environment overall, so we make sure that we provide career development to all of our employees. We have created a compensation and recognition program so that our employees know that we appreciate the work that they do, and they are rewarded properly for their contributions to the organization.
One last thing that we have incorporated into our Performance Management System is an exit interview process. It is imperative to know why an employee wishes to leave the organization. This is the perfect opportunity for the company to evaluate current programs, and procedures and practices in order to make improvements. We want to make sure that we have a clear understanding as to why one of our valued team members would want to leave us. This feedback will give us the opportunity to improve anything that may not be working so that we will not lose another valued member of our team for the same reason in the future.
Job Evaluation Methods
At Lafleur Trading Company, every one of our employees are special to us and are treated as such. We have told them all before and remind them daily that, "Our employees are the lifeblood of our business. You are the face of the company and our customers' perceptions of the Company come from their interactions with you. It is important that you always act courteously and professionally when you interact with any customer." With this being a foundation for how our employees should act on a daily basis as well as how we view them, this gives them the push that they need to be outstanding and pass their evaluations with flying color.
At Lafleur we run our evaluations quarterly to monitor how everyone is doing in the company and ascertain what we can do to continuously better ourselves, for our employees and our customers. Two job evaluation methods that we favor most are Individual Rankings and Management by Objectives (MBO). We like for our employees to have goals and to be challenged
Show More

Related Documents: Week 5 Team Paper Final

GBM 380 Week 1 Individual Essay

contains GBM 380 Week 1 Individual Challenges and Opportunities of Globalization Business - International Business GBM 380 Week 1 Individual Assignment Globalization Paper GBM 380 Week 2 Individual Assignment Business Organizations Paper GBM 380 Week 2 Learning Team Assignment Globalization Trends Paper GBM 380 Week 3 Individual Assignment Culture Paper GBM 380 Week 3 Learning Team Assignment Political and Legal Systems Paper GBM 380 Week 4 Individual Assignment…

Words 475 - Pages 2

Essay about MKT 447 Week 5 Final Exam

The file MKT 447 Week 5 Final Exam includes the right answers on these questions: 1. As a consumer you are exposed to hundreds and maybe even thousands of commercial messages every day. These messages may appear in the mass media, as even sponsorships, telemarketing calls, or even as e-mails. The correct term for all these commercial messages is: 2. Which of the following is the best example of a tangible good? 3. In commercials for Wal-Mart, satisfied customers explain why…

Words 440 - Pages 2

Research Paper On Budgeting

course for MNGT 5560. 2. Incoming Competency of Student Expected by Instructor: The student should be generally familiar with the broad business environment, capable of performing graduate level research and able to develop and present a research paper. Students must have completed the requirements for BUSN or MNGT 5000 course. 3. Course Statement of Objectives: This course will introduce the student to the theory and practices of applied financial analysis within the context of contemporary…

Words 1554 - Pages 7

Essay about Course Outline Fall 2014

Motivation Theories and Practices Perception, Emotions, and Attitudes Team Dynamics and Effectiveness Power and Politics in Organizations Conflict and Negotiation Decision-making and Communication in Organizations Organizational Culture Organizational Structure and Design Grading: 5% Classroom Contributions 10% Individual Presentation & Paper 10% Quizzes (5% for each) 10% Case Presentation 5% Written Assignment 25% Midterm Exam 35% Final Exam Attendance: As per Fraser International College policies…

Words 1934 - Pages 8

Essay about bus475 logics

Thompson, A. A., Gamble, J. E., & Strickland, A. J. (2006). Strategy: Winning in the marketplace: Core concepts, analytical tools, cases (2nd ed.). New York, NY: McGraw-Hill. All electronic materials are available on the student website. Week One: Introduction to Strategic Management Details Due Points Objectives 1.1 Define strategic management and planning. 1.2 Create an organizational mission and vision statement. 1.3 Analyze an organization in terms of its structure, culture…

Words 3052 - Pages 13

Strategic Planning Essay

Week One: Introduction to Strategic Management Details Due Points Objectives 1.1 Define strategic management and planning. 1.2 Create an organizational mission and vision statement. 1.3 Analyze an organization in terms of its structure, culture, and purpose. 1.4 Develop a strategic plan. 12/17/13 Readings Read Ch. 1–3 & Ch. 2 Appendix of Strategic Management. Read Ch. 7 of Strategy: Winning in the Marketplace. Review this week’s Electronic Reserve Readings. 12/17/13 Participation…

Words 1785 - Pages 8

Syllabus: Strategic Management and Class Essay examples

MGMT 450 (003): STRATEGY & COMPETITIVE ADVANTAGE Instructor Dr. Jade Yu-Chieh Lo (Teaching Assistant: Yangyu Ao: yangyu.ao@drexel.edu) Office Gerri C. Lebow Hall 628 Email yl663@drexel.edu Class Meetings Tuesdays and Thursdays, 10:00 am - 11:50 am Office Hours Tuesdays 4-5pm, or by appointment Course Site Blackboard (Bb) Learn Course Description: Why do some firms perform better than others? This course seeks to answer this fundamental question. Strategy and Competitive…

Words 3906 - Pages 16

Eco365 Week1 Essay

pricing strategy.Format your paper consistent with APA guidelines. | 5/27 | 15 | Learning Team Reflection Production and Cost Analysis | Discuss this week’s objectives with your team. Relate them in some way to team members work or personal experiences, or current events in the business press or news about the economyPrepare a 350- to 1,050- word paper detailing the findings of your discussion. | 5/27 | 1 | Learning Team Charter | The Learning Team Must post their completed charter…

Words 2646 - Pages 11

Essay Linux Vs Mac

displayed in blue italics (style=InfoBlue) is included to provide guidance to the author and should be deleted before publishing the document. Or, one can hide the text for viewing and/or printing because it is set as hidden-text.] 1 Introduction Our Team will compare the contrast between Linux and Mac Operating Systems to see which operating system outweighs the other in relations to the better system usage [Briefly describe the content of the project plan.] [Describe or reference which management…

Words 396 - Pages 2

What Is Oceanography

http://homeworkfox.com/questions/general-questions/1166/sci-209-complete-course-oceanography/ SCI 209 Complete Course Oceanography SCI 209 Complete Course Oceanography SCI 209 Week 1 SCI 209 Week 1 Individual Assignment NOAA Activity Part One Ocean Exploration Navigate to the National Oceanic and Atmospheric Administration (NOAA) site at http://oceanservice.noaa.gov/ Select Explore from the menu, then select Ocean Exploration listed below Oceans. Choose an explorative mission that took place…

Words 2155 - Pages 9