Workplace Communication Comparison
Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.
Written communication method
Purpose in the workplace
Technical or expository writing
Why the classification was chosen
To either inform or make a request.
Technical and expository
An email could be technical if the sender was providing information on products or services. Also, it could be expository if the sender was trying to persuade the receiver to buy something.
To inform employees/co-workers of policy changes.
Could be technical and expository
The reason for choosing both is because if the memo is a policy it would not only state the change but also explain it.
Could be used for communicating outside of the business.
I chose expository because letters can be mailed to either sell something or file a complaint. Either one of these examples would have to be explained.
I chose technical because manuals show the user how to use a product and how to fix or troubleshoot a product.
Company‘s Intranet or internet provides information on the company.
Could be technical or expository
I chose both options because depending on the content of the web page. It could go either way. For example, if the site is DYI that would be more technical. If it was a site like Progressive Insurance, it would be expository.
To send short quick request for information.
I said technical because this is mainly used to find quick answers to work related issues.
Answer the following questions:
1. What is the most common form of written communication in your workplace or in a workplace you are familiar with? Is expository or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace?
The most common form of written communication in my current job is technical. I am in the engineering department so each engineer is responsible for documenting their part of the project. I set up purchase orders for the engineers so that too is technical in the sense that I need to be specific when parts are ordered. Along with documenting new products, we use email and communicator quite a bit. These exchanges can be technical and expository.
**Note: communicator is instant messaging software that we use.
2. What are some common issues you have seen with written communication in the workplace?
One issue that comes to mind is clarity. There are