Administration Support Essay

Quick Questions
Internship role:
Healthcare Administration Support Officer
Organisation:
The North West London Commissioning Support Unit
Where you’re based:
Marylebone Road, Central London
Your nearest tube:
Baker Street or Regent’s Park
Your intern’s mentor:
Associate Director of Performance & Reporting
Contract type:
4 month internship
Remuneration:
£22,914

Inspiring Questions
What does your company do?
Our client is a customer focused organisation providing a range of professional advice and support services to clinical commissioning groups and other customers. They have a confirmed customer base including the eight CCGs in North West London, commissioning healthcare services for the 1.9 million people. In addition they provide services for London Ambulance Commissioning across all of London and a Cancer Commissioning Network for North West and South London.

Their ambition is to grow the organisation significantly; developing new services and expanding their customer base. To provide a platform for this growth they have achieved accreditation to deliver regional and national services for clinical procurement, business intelligence and communications. They have built a high performing organisation which is dynamic, collaborative, and truly customer focused. This company is looking for dedicated, talented people to join them who would relish the opportunity to grow as part of something new and exciting. Their vision is to provide high quality support to commissioners to improve health and wellbeing.

How can your intern expect to spend their day?

The company is looking for a highly motivated and enthusiastic individual to help provide and coordinate administrative services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the Associate Director of Performance & Reporting.

Your daily tasks will be:

Supporting in project management and participating in team/Directorate events;
Working with all team members in the collection of information for performance reporting on relevant team projects;
Inputting, monitoring and checking data, required for finite and ongoing projects.
Taking telephone calls for the Associate Director he/she is away from their desk or out of the office and using their initiative to deal with phone calls and messages;
Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner;
Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously;
Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team;
Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary;
Sorting and prioritising all incoming mail and

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