J. Galt Lock Ltd
Ujjwal Dhakal S1238629
Operations and Service Management [M3N212833]
Individual Report (50%) - Front Cover & Feedback Sheet
Student Name: Ujjwal Dhakal
Matriculation No: S1238629
Programme of Study: BA Management Technology and Enterprise
Student Signature: Ujjwal
Level of understanding and critical evaluation of case study evidence; (40%)
Depth and breadth of conceptual understanding shown by links to academic literature to explain your case study analysis; (30%)
Clear and logical conclusions and recommendations; (20%)
Report Presentation (10%) …show more content…
Lean is respect for people. It is respect for the voice of the customer and it is respect for those who do the work, who are “on-the-spot” and are, therefore, the “world’s greatest experts” in their work.
Lean is the elimination of waste in all its forms. Lean is the ability to distinguish between work that actually adds value to your customers and work that does not. By eliminating waste, you free resources to devote to value-adding activity that serves your customers.
Lean is a work environment that assures the quality and safety of all work for both customers and staff.
Lean is a focus on improving the work process and not on blaming people or creating fear.
Lean is a culture of teamwork, shared responsibility and ownership that cuts through organization walls or silos.
Lean is a culture that returns the joy to work. Honda speaks of the three joys of buying, selling and making the product. We do our best work when we have joy in our work.
Lean is flow. Lean is an interruption free process that flows from beginning to end without interruption.” (Management Meditation)
The six sigma of the company can be benefited by the lean