1.0 General Information 2
1.1 Contact Information 2
1.2 Revision History 2
2.0 Project Overview 2
2.1 Project Charter Purpose 2
2.2 Project Background and Purpose 2
2.3 Goals and Objectives 2
2.4 Critical Success Factors 2
3.0 Project Approach 3
3.1 Planned Approach 3
4.0 Roles and Responsibilities 3
5.0 Communications Strategy 5
6.0 Acceptance of Project Charter 5
1.0 General Information
1.1 Contact Information
Product Line Lead:
1.2 Revision History
2.0 Project Overview
2.1 Project Charter Purpose
The project charter is primarily concerned with authorizing the project or, in a multi-phase project, a project phase. This chartering links the project to the ongoing work of the organization and authorizes the project.
2.2 Project Background and Purpose
[[The Team purpose answers the question, “What is our purpose”. It defines the team’s unique contribution to the organization. Why do you exist (to do what)?]]
2.3 Goals and Objectives
Project objectives identify what the project is intended to achieve in business and technical terms, including the benefits and efficiencies to be gained. Areas that project objectives might address include operational improvements, enhanced readiness, productivity improvements, market opportunities, etc. All objectives are based on the SMART goal setting technique: SMART is a mnemonic that stands for the following: Specific, Measurable, Agreed, Realistic, Time Constrained.
Replace this text with Project Goals. For example: The project will provide an improved system for managing product returns.
1. Develop a system by June that tracks an end-to-end process for 100% of product returns.
2. Integrate new system with Sales in order to improve customer satisfaction 40% by EOY.
2.4 Critical Success Factors
Critical success factors describe the aspects or characteristics that are deemed critical to the success the project, such that, in their absence the project will fail.
3.0 Project Approach
3.1 Planned Approach
[[Describe how the project will be implemented. For example, discuss phasing, outsourcing plans, or the hiring of temporary resources, creation of various testing environments, etc.]]
4.0 Roles and Responsibilities
Roles and responsibilities are specific positions within the project, which are assigned unique authorities and duties. Below is a high-level account of project roles and their associated description. A roles and responsibilities matrix will be defined within the Stakeholder Engagement & Communications Plan and managed per the Project Management Plan.
The Business Sponsor is a manager with demonstrable interest in the outcome of the project who is ultimately responsible for securing spending authority.
The Business Sponsor acts as a vocal and visible champion, legitimizes the project’s goals and objectives and is the ultimate decision-maker for the project.
The Business Sponsor provides support for the Business Lead and/or Project Manager and has final approval of all scope changes and deliverables.
The Business Sponsor may elect to delegate some of the above responsibilities to the Business Lead.
IT Product Line Sponsor
The Product Line Sponsor is a manager with demonstrable interest in the outcome of the project who is responsible for securing spending authority.
The Product Line Sponsor acts as a vocal and visible champion and legitimizes the project’s goals and objectives.
The Product Line Sponsor provides support for the Project Manager; assists with major issues, problems, and policy conflicts and removes obstacles.
The Product Line Sponsor may elect to delegate any of the above responsibilities to other personnel either on or outside the Project Team.
The Product Line Sponsor is a manager with demonstrable