1. You want your audience to know that you understand where they are coming from and talk about the concerns that they have. Try to address there question before they can even ask.
2. The potential need of the families of the miners is receiving information about the accident. They want to know what they are doing to recues their family member.
3. For the families the best way to communicate will be face to face or video, to let them know you are sincere.
As of August 5, San José mine have experience a terrible incident in one of our copper mines. We have 33 employee workers trapped underground inside of a cave suffering. We have notified the officials and a rescue party has been assembled. As of now we are using all our resources to locate the workers. We have no official confirmation of survivors. We have no way of knowing if the food supply, water, and oxygen the miners have with them. We have a search party drilling holes; as an attempt to locate the 33 workers. We are estimating that the workers are trapped in the depth around 300 meters. As an attempt to locate the 33 workers, we experience a second cave in, this happen on Saturday, which forced us