Australian Unity Case Study

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Australian Unity through its Remedy Healthcare business recognises the special needs of both Culturally and Linguistically Diverse (CALD) and Aboriginal and Torres Strait Islander (ATSI) groups for both clients and employees
Australian Unity has been providing services and support to members to improve their health and wellbeing for more than 175 years. Its business structure as a mutual affords it the capacity for a long term view of investment decisions, and its ethos requires its services to provide social impact and community value well beyond pure commercial returns.
Australian Unity has recently demonstrated capacity to deliver on service delivery transfers from state governments, with the transfer of the NSW Home Care service in February …show more content…
For instance, as a commitment to building relationships, respect and opportunities with and for Aboriginal and Torres Strait Islander staff and clients, Australian Unity launched its first Reconciliation Action Plan in 2016. (Appendix xx) The RAP includes a focus on employment and procurement opportunities for Aboriginal and Torres Strait Islander people and communities. Australian Unity also made a public statement of commitment to implement its first Financial Inclusion Action Plan (FIAP) in 2017. The FIAP will support clients facing economic hardship by encouraging access, affordability and appropriateness of Australian Unity’s service offerings. Through its Personal Financial Services business, Australian Unity also supports traditional owners to manage their native title …show more content…
This may require brokering to a culture-specific service provider. Individuals of ATSI descent are consistently identified upon referral/assessment to enable care planning to respond to particular care needs that may include:
• Alternate family structures
• Alternate beliefs about the causation and treatment of illness, and interactions and implications with regard to the “Western” care system
• A younger age profile with more complex care needs
• Financial
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