1. Understand why communication is important in the work setting .
1.1 Identify different reasons why people communicate .
Different people communicate in different ways to express the needs to share ideas and information to reassure to express feelings .to build relationships ,socialise ,ask questions to share experiences . people communicate in order to establish and maintain relationships with others to give and receive information and instructions to understand and be understood also to share opinions ,knowledge ,feelings ,emotions and to give encouragement and show others they are valued . communication is an essential tool carer can use to meet the needs of the children .it is a basic requirement of my job role to communicate with individuals and there family and also staff on a daily basis . communicating with other staff members ensures effective team working and continuity of care .
1.2 Explain how effective communication affects all aspects of work .
Communication is an grievous tool and a basic requirement to maintain a healthy and safe environment at consort place . communication with other staff members and parents ensures effective team working and persistence of care .
So in my setting there is a little girl who has down syndrome and cant really speak so to communicate with her she makes hand gestures or takes you to show u what she wants or needs .
1.3 Explain why it is important to observe an individuals reactions when communicating with them .
It is important to pay attention to others facial nerve and body reactions when communicating with them as you might have to adjust the behaviour you are communicating to suit the individual .
Talking to a child is totally different that speaking to a member of staff or a parent so we have to change our way of communicating . getting only a verbal answer is sometimes not enough to get the mighty reaction from the other person especially if that person could be suffering from learning difficulties where there way of communicating would be the use of there hands ,eyes and face . it would also give us more in depth of the other persons feelings as if there happy , upset , sad or confused .
2. Be able to meet the communication and language needs ,wishes and preferences of individuals.
2.1 Find out an individuals communication and language needs ,wishes and preferences.
Not everyone communicates in the same way and it is important that you make sure that you are able to communicate with the people you support in the best way for them . people have a wide range of communication needs ,which involve many of different factors like :
Level of learning ability
For example : if there was an individual that couldn’t hear you as they are deaf I would talk slowly so they can lip read or sign language or use written notes to help them . 2.3 Show how and when to seek advice about communication .
It is important to observe an individuals reactions when communicating with them because some children or adults are not able to communicate verbally so we have to watch there facial expressions and body reaction to know their reactions to things we are saying to them . for example if I ask one of the children did they want a glass of milk if they nodded there head and frowned I would know then that they did not like milk because of the reaction they give me .
3 Be able to reduce barriers to communication .
3.1 identify barriers to communication .
Communication is the process of sending and receiving messages between two or more people ,this is something that we do all the time . it is important to know all the different times of communication as this helps with peoples needs .the barriers to communication are ;