The Importance Of Employment

Submitted By pwhit31
Words: 543
Pages: 3
Open Document
While participation was actually low the results reflect a consensus from two of Ballard’s most important departments. The food service and housekeeping departments are considered frontline because these employees come in contact with customers and guests quite regularly. It will be most important to discover the root cause of the discontent in order to ensure proper customer service and employee interaction with the guests. The results from the sample show that the majority of the respondents appear to be unhappy with their training and their pay. It is not uncommon for employees to be unhappy with their pay, but proper training is an intergral step in preparing an employee for success. Proper training of frontline employees is even more important as they are often seen as the face of the company. The first recommendation would include a complete review of training processes. Since most of the respondents work in the housekeeping and foodservice departments, I would start in those departments. It may be necessary to perform interviews with a sampling of these employees to discover what is lacking in their current training. Once the deficiencies are identified, there must be immediate steps taken to improve training and to ensure that all employees are comfortable with their training and fully prepared to complete their responsibilities.
The most glaring fact about the respondents’ unhappiness that concerns pay is that it appears to be present across the board. While the majority of respondents work in housekeeping and food service, all departments feel that their pay is not congruent with the labor performed. In many cases, organizations base their pay scale from those of other organizations which provide similar service. While this may be a common practice, if BIMS wishes to provide uncommon service, it may be important to review its current pay scale system. One recommendation may include bonuses which can be directly related to training and service length. As discussed earlier, proper training is vital to BIMS’ continued success and any reduction in turnover actually translates to better service and better training. BIMS current turnover rate does not provide a stable environment where trained and experienced workers are available to
Show More

Related Documents: The Importance Of Employment

Qnt 351 Data Collection

November 17, 2014 Bob Strong Ballard Integrated Managed Services Ballard Integrated Managed Services is a company that provides specific services on a contracted basis to companies. This sort of business does well and works with a variety of different sorts of companies. As with any business transaction, it is important to keep the customer happy in order to maintain a good reputation and keep the customer. There are a few issues that are slowly arising for Ballard Integrated Managed Services (BIMS)…

Words 1242 - Pages 5

Essay about Team D Week Two BMIS Case Study 4

Smith, Renee Jackson, Thomas Wilson QNT /351 July 13, 2015 Terrance Feravich BIMS Case Study Team D has been contracted to evaluate data recently compiled by Ballard Integrated Managed Service Inc. The data collected is in effort to detect the recent increase in employee turnover in a usually predictable market. A survey has recently been conducted based on a human resources professional experience. Qualitative and quantitative data, at multiple statistical levels of measurement, has been…

Words 1549 - Pages 7

qnt 351 ltb wk 5 Essay

Resource: University of Phoenix Material: Ballard Integrated Managed Services, Inc., Part 2. Read the University of Phoenix Material: Ballard Integrated Managed Services, Inc., Part 2. Your team acts as a consultant group that analyzes and interprets this second set of data. The intent is to increase senior management’s understanding of the sources of employee dissatisfaction and to create a model that predicts employee resignation. Combine your Week Two Learning Team assignment and Week Three findings…

Words 1132 - Pages 5

Qnt 351 Data Collection

The purpose is to obtain the general opinion of the participants. The method for collected data was through a survey that was extended to 449 of the company’s employees. The BIMS survey includes ten questions that are specific to the questions that are in appendix A. From there, follows with five questions that will help divide some of the demographics of the answers from the first ten questions…

Words 1597 - Pages 7

Qnt351 Week 3 Team Assignment Essay

Data Collection BIMS, Ballard Integrated Managed Services, Inc. is a corporation specializes in the services of food and housekeeping to corporations and institutions. The general manager, Barbara Tucker, has noticed that over the last four months the turnover rate has shot up to 64%. Not only is the turnover rate higher than usual, but also employees seemed unmotivated to do their job. There are more employees walking around doing nothing and more employees not doing their job well enough, resulting…

Words 1811 - Pages 8

Essay about Analyzing and Interpreting Data

Analyzing and Interpreting Data QNT/351 Monday, July 21, 2014 Introduction Ballard Integrated Managed Services, Inc., is a cost to cost company that provides different combining services, such as housekeeping, food services, general cleaning, and physical plan maintenance (University of Phoenix, 2014, Week Two Supplement). Some of its client lists include 22 Fortune 100 businesses, over 100 midsized firms, 16 major universities, 14 medical centers…

Words 3065 - Pages 13

Construction Materials 1 Essay

delivery solution. 1 Introduction New project management methods that address the shortcomings of traditional methods by adding flexibility to the execution of construction projects, create additional challenges to material delivery processes (e.g. Ballard, 2000; Choo et al., 1999; Chua et al., 2001; Koskela and Howell, 2002). The new methods acknowledge the challenge of creating an exact schedule beforehand for a large, complex project. Instead, such methods use continuous planning on a single construction…

Words 5548 - Pages 23

A comprehensive review of the mental health problems and needs that are characteristic of patients who suffer behavioural and psychological symptoms of dementia Essay

A comprehensive review of the mental health problems and needs that are characteristic of patients who suffer behavioural and psychological symptoms of dementia. Alois Alzheimer’s 1901 case report decribes a woman who presented with ideas of jealousy toward her husband as her first apparent sign of illness. Soon, rapidly worsening cognitive deficits were noticeable; she was profoundly disorientated, showed signs of purposeless hyperactivity, demonstrated hoarding behaviour ,at times she had paranoid…

Words 9240 - Pages 37

Functions Of Functionalism

Name of sociologist | What they said | Functionalism | Functionalist talk about the organic analogy which means that the society is like the body if any organ in the body stops working than the body won’t work same as the society if main institutions don’t work than the society will break down.According to functionalist education has 5 functions * Socialisation- particularistic which is socialising children into the norms of the house such as when the bedtime is etc. universalistic is socialising…

Words 4739 - Pages 19

Did The Stimulus Work?

Did the stimulus work? A review of the nine best studies on the subject Posted by Dylan Matthews at 02:32 PM ET, 08/24/2011 TheWashingtonPost * Text Size * Print * E-mail * Reprints * Share: * * * More > * Facebook * Twitter * LinkedIn * Reddit * StumbleUpon * Digg * Delicious * top: -5px;">Google +1 (MLADEN ANTONOV - AFP/GETTY IMAGES) If you ask the Obama administration, economists…

Words 5428 - Pages 22