Besant Kristy Office Of Quality Unit 6 Essay

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OFFICE OF
QUALITY
Kristy D. Besant
MT340-01 Confl ict Management and Team Dynamics
Professor Karli Peterson
February 17, 2015

Introduction
The Chief Quality Officer (CQO) asked the quality team to follow up on the facts that were called to the attention of the office. Some of the facts are the company does not have maternity or paternity leave benefits, parents that have small children are more than likely late or absent, and the company has low morale (Lumsden,
Lumsden, & Wiethoff, 2010). A cause-and-effect diagram will aid with identifying the problems as well as analyzing the issues. It will be important for the quality to come up with solutions to the issues from the set of facts that are conducive to the implementation and assessment plans.

Team Goals
 Team building exercises
 Weekly staff meetings
 Open door policy

Team Criteria
 Clear purpose & performance goals
 Morale
 Operational metrics

Taking Corrective Actions
 Identify the issues
 Size and scope of issues
 Severity of issues
 Identify resolution

Causes of Low Customer
Satisfaction
Low Employee
Morale

Location

No Family
Support

Rustic
Industrialized
Park

Preoccupie d Employees

Closest Town is Seven
Miles West

No Maternity or
Paternity Leave
Benefits
Not
Applicable
Insignificant
Support

Production
Decline

Implementation Plan
 Work based programs
 Onsite childcare services
 Family day activities
 Bonuses

Implementation Process

Timeline for goals Assign

tasks

Brainstorm

Meet…