Bus 272 Ch 8 Essay

Submitted By Yingqing-Yang
Words: 1587
Pages: 7

8
Team
Dynamics

1

Canadian OB 9e: McShane/Steen/Tasa

What are Teams?
Groups of two or more people
Exist to fulfill a purpose
Interdependent -- interact and influence each other
Mutually accountable for achieving common goals
Perceive themselves to be a team

Canadian OB 9e: McShane/Steen/Tasa

2

Many Types of Teams
Permanence
• How long that type of team usually exists

Skill differentiation
• Degree of skill/knowledge diversity in the team

Authority differentiation
• Degree that decision-making responsibility is

distributed throughout the team or centralized

Canadian OB 9e: McShane/Steen/Tasa

3

Informal Groups
Groups that exist primarily for the benefit of their members
Reasons why informal groups exist:
1. Innate drive to bond
2. Social identity
3. Goal accomplishment
4. Emotional support

Canadian OB 9e: McShane/Steen/Tasa

4

Team Advantages/Challenges
Advantages
1. Make better decisions, products/services
2. Better information sharing
3. Increase employee motivation/engagement

Challenges
1. Process losses
2. Brook’s Law
3. Social loafing

Canadian OB 9e: McShane/Steen/Tasa

5

Team Effectiveness Model
Team States
• Norms

Organizational and Team
Environment
• Rewards
• Communication
• Org structure
• Org leadership
• Physical space

• Cohesion
• Team Efficacy
• Team Trust

Team Design

• Accomplish tasks
•Task characteristics

• Satisfy member needs •Team size
•Team composition

Team Processes
• Team development
• Team norms

• Team cohesiveness
• Team trust

Time and Team Development
Canadian OB 9e: McShane/Steen/Tasa

Team

Effectiveness

6

• Maintain team survival Organization/Team Environment

Organizational and Team Environment

• Rewards

• Communication
• Org structure
• Org leadership
• Physical space

Canadian OB 9e: McShane/Steen/Tasa

7

Best Tasks for Teams
Complex tasks divisible into specialized roles
2. Well-structured tasks – easier to coordinate
3. Higher task interdependence
1.

• Team members must share materials, information, or

expertise to perform their jobs
• Teams are usually better because high interdependence • But teams less effective if task goals differ – use other coordinating mechanisms

Canadian OB 9e: McShane/Steen/Tasa

8

Best Tasks for Teams

Team Design
•Task characteristics
•Team size
•Team composition

Teams better for tasks that are:
• sufficiently complex (require teamwork)
• can be divided into more specialized roles

requiring frequent coordination
• well-structured (easier to coordinate)

Teams preferred with higher task interdependence • Extent that employees need to share materials,

information, or expertise to perform their jobs.

Canadian OB 9e: McShane/Steen/Tasa

9

Team Design

Levels of Task Interdependence

•Task characteristics
•Team size
•Team composition

High

A

Reciprocal

B

A

Sequential

B

C

Resource

Pooled
A

Low
Canadian OB 9e: McShane/Steen/Tasa

C

10

B

C

Team Design

Team Size

•Task characteristics
•Team size
•Team composition

Smaller teams are better because:
• less process loss
• more engaged with team
• get to know each other

• feel more responsible for team’s success

But team must be large enough to accomplish task

Canadian OB 9e: McShane/Steen/Tasa

11

Team
TeamDesign
Design

Team Composition

•Task characteristics
•Team size
•Team composition

Effective team members must be willing and able to work on the team
Effective team members possess specific competencies
(5 C’s in diagram)

Canadian OB 9e: McShane/Steen/Tasa

Conflict
Resolving
•Diagnose conflict sources •Use best conflicthandling strategy

Team Member
Competencies

Comforting
•Show empathy
•Provide psych comfort •Build confidence

12

Coordinating
•Align work with others •Keep team on track Communicating
•Share information freely, efficiently, respectfully •Listen actively

Team Composition:
Diversity

Team Design
•Task characteristics
•Team size
•Team composition

Team members have diverse knowledge, skills, perspectives, values, etc.
Advantages
•…