Applications and technologies to help users make better business decisions.
Chief Information officer:
Senior manager in charge of the information systems function in the firm.
Chief knowledge officer:
Senior executive in charge of the organizations knowledge management program.
Chief privacy officer:
Responsible for ensuring the company complies with existing data privacy laws.
Chief security officer:
Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy.
Collaboration: Working with others to achieve shared and explicit goals.
Customer relationship management:
Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm’s interactions with its customers in sales, marketing and service.
Cyberlocker: Online file-sharing service that allows users to upload files to a secure online storage site from which the files can be synchronized and shared with others.
Decision support systems: information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.
Digital dashboard: displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide onepage overview of all the critical measurements necessary to make key executive decisions. e-government: Use of the internet and related technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government. e-business: the use of the internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners. e-commerce: the process of buying and selling goods and services electronically involving transactions using the internet, networks, and other digital technologies.
End users: Representatives of departments outside the information systems group for whom applications are developed.
Enterprise applications: Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems and knowledge management systems.
Enterprise systems: Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
Executive support systems: Information systems at the organizations strategic level designed to address unstructured decision making through advanced graphics and communications.
Information Systems department: The formal organizational unit that is responsible for the information systems function in the organization.
Information systems managers: leaders of the various specialists in the information systems department.
Inter organizational system: information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.
IT governance: Strategy and policies for using information technology within an organization specifying the decision rights and accountabilities to ensure that information technology supports the organizations strategies and objectives.
Knowledge management systems:
Systems that support the creation, capture, storage and dissemination of firm expertise and knowledge.
Web interface for presenting integrated personalized content from a variety of sources. Also refers to a website service that provides an initial point of entry to the web.
Highly trained technical specialists who write computer software instructions.
Use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers and suppliers.