• . • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of production and quality, supervisory reports, and date of and reason for termination. • . • . • Examine employee files to answer inquiries and provide information for personnel actions. • Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information. • Compile and prepare reports and documents pertaining to personnel activities. • Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability. • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. • Examine, evaluate, or process loan applications. • Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments. • Oversee the flow of cash or financial instruments. • Recruit staff members and oversee training programs. • Network within communities to find and attract new business. • Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans. • Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping. • Review collection reports to determine the