CHAPTER 1 NOTES
Organizations Collections of people who work together and coordinate their actions to achieve goals and desired future outcomes.
Provide jobs and employment
Most people in Canada employed in small or medium sized organizations
Social Economy A bridging concept for organizations that have social objectives central to their mission and their practice, and either have explicit economic objectives or generate some economic value through the services they provide and purchases that they undertake.
2 million people employed in social sector
Management The planning, organizing, controlling and leading of resources to achieve goals efficiently and effectively.
Resources Assets such as people, machinery, raw materials information and skills.
Manager A person responsible for supervising the use of a group’s or organization’s resources to achieve its goals.
Organizational Performance A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
Effectiveness A measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.
Peter Druker – “efficiency is doing things right; effectiveness is doing the right thing”
Efficiency A measure of how well or how productivity resources are use to achieve a goal.
General and Industrial Management Henri Fayol outlined planning, organizing leading and controlling in novel in 1916 classic statement of what managers must do to create high preforming organizations.
Planning: Choose appropriate organizational goals and courses of action to best achieve those goals
1. Deciding which goals the organization will peruse
2. Analyzing environment for threats and opportunities
3. Course of action to adopt
4. Allocate resources to implement plan
5. Evaluate strategy
Organizing: Establish task and authority relationships that allow people to work together to achieve organizational goals.
Leading: Motivate, coordinate, and energize individuals and groups to work together to achieve organization goals.
Controlling: Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.
Strategy A cluster of decisions concerning what organizational goals to peruse, what actions to take and how to use resources to achieve goals.
(Outcome of organizing) Organizational structure Formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve goals
Organizing used to structure workplace relationships in a way that allows members of an organization to work together to achieve goals
First line managers (supervisors) managers who are responsible for the daily supervision and coordination of non-managerial employees.
Middle managers managers who supervise first line managers and are responsible for finding the best way to use resources to achieve the organizational goals.
Top Mangers Managers who establish organizational goals, decide how departments should interact, and monitor the performance of middle managers. They are responsible for all the departments.
Restructuring and Outsourcing
Restructuring Involves simplifying, shrinking, or