Student nameMirella Utomo S00506517 (The boxes provided below should be expanded electronically) Section 1 Reflection on writing diagnostic seminar Copy your letter from the week 3 seminar into the box below. In the same box, include the comments written in class by your peer reviewer which relate to the 6 criteria for effective communication covered in week 1 (practical, factual, concise, clear, persuasive and building goodwill). State whether you agree/disagree with your peer reviewers comments and why (150-250 words, word count not including letter itself) Letter Customer Care Letter To Graham Philips HYPERLINK email@example.com firstname.lastname@example.org From Mirella Utomo email@example.com Thank you for writing to us about your concern and we are delighted to help. The tickets for the match went on sale three weeks ago. Most of the fans received their tickets on time, either by post or collected by hand several days before the match. Within purchasing your match tickets we informed the fans to arrive early in order to get the tickets and seatings sorted beforehand, even though a lot of fans were still late. We understand that there was lots of late purchases online the night before. Due to this, we have arranged extra ticket collection point as well as extra marshals and staff to help the fans out. The match start time was delayed 15 minutes in order to sort out further seats and most of them got to their seats within the extra time. We hope you can understand that there are no compensation. Hopefully you can come back and experience a better match at our Tottenham Football Club Stadium next time. Yours sincerely, Mirella Utomo Peer Review/ Agree or Disagree Practical The letter clearly states the situation, and the measures the club went to, in order to avoid the ticket wait times. Ex We understand that there was lots of late purchases online the night before. Due to this, we have arranged extra ticket c.p, extra marshalls and staff to help out. I think you did a good job in this category outlining what happened, and it does not evoke a response. Agree I agree that the letter states the situation that went on during the match (as detailed as possible) without making the email lengthy. This is because there are clear three main points I tried to show (the first one about the tickets, second about timing and extra marshals and last about no compensation). Factual Your letter includes all of the information in the framework (all of the bullet-points on the list) You dont give any misleading information, everything is a clearly stated fact Agree I agree with my peers comment, I included all the bullet points on the list provided by the professor. I did not add any other information it was straight to the point. Concise Your letter was very concise, but maybe too much so. It would be good to add in some connecting sentences, instead of just stringing together facts. I would use more transition words to move from one idea to the next Agree I did not add any connecting sentences or add any sympathy to the letter. Therefore it was very straight to the point and I agree that it might be a bit too much to the point. It would be better if I showed some kind words (maybe like unfortunately, unlucky etc) to create a better (or positive) feel to the letter. I also agree that I should have added transition words in order to create a better flow and sympathy to the victim. Clear Double check your grammar, the letter should be in past tense i.e Due to this we have arranged extra The event is in the past so the sentence should be Due to this we arranged... Other grammar We hope you can understand that they are no compensation should be We hope you can understand that there IS no compensation. As compensation is singular. More We understand that there was lots should be We understand that there WERE A LOT More mistakes, just go through and double check everything (ask me if you want any help) The lack of…
Communication Theory (COMM 1302)
Types of questions: Identification, multiple choice, matching (theories and theorists) & true/false (50-55 Questions)
Areas: Chapters 1, 2, and 3 (What's covered in class/lectures only. No optional theories)
-All students must have a reservation prior to entering the labs/CASA-CBB. The link to the Online Scheduler is: http://www.casa.uh.edu/
-You will have actually up to 50 minutes to complete the entire test.
Velez, Joshua T.
March, 16, 2015
Throughout time in any business setting, or any type of setting that has many entities working to accomplishing a common goal, there will be times in which communication is not clear. Carl Robins has several issues, such as scheduling fifteen new employees to come work for the Operations supervisor. However, he has not thoroughly completed all of the steps necessary to accomplish this goal. Many of the new employees…
30 April 2013
Beautiful, a term defined by the Oxford Dictionary as “a combination of qualities such as shape, color, or form, that pleases the aesthetic senses, especially the sight”, is a term that most people want to be perceived as (“Beauty”). Celebrities who fit this definition act as role models for women who want to look like they do, and magazines and television advertisements are constantly telling women how they too can be “beautiful” by selling them weight loss products, exercise…
Comm 250-media ethics group speech
My group chose to work on Media Ethics. My group was comprised of Courtney, Zach, Brady, Myrell and me. Our goal was to get the project completed in the time that was provided and inform the class on media ethics. Throughout the speech we also informed the class on media ethics, the Super Bowl, deceptive nature, and the banning of commercials. I think we achieved the goal because the speech was the right amount of time, the class was very interested…
My Top 10 Takeaways from Comm 101
26913146 Assignment 3
Comm 101, Section 101
November 28th, 2014
be Mind Map
Takeaway 1 – Importance of Corporate Culture
One of my most essential takeaways from Comm 101 was the concept of corporate culture. I understood that companies had to have satisfied workers to produce good results, but I never knew that companies like Zappos focused on this aspect as a framework for their entire company. When I eventually find a job, I would like…
COMM Final Exam
1. What is culture? What are some characteristics of culture? What is the difference between mainstream and co-cultures?
Culture Definition: Way of life developed and shared by a group of people and passed down from generation to generation
Created through interactions; evolves, not static; not part of biology (can’t tell culture by looking at someone?
Characteristics of Culture: is an adaptive Mechanism; is learned; cultures change; people usually are…
Comm 150 Section 31
January 12, 2015
A. Attention Getter: The Virgin de Guadalupe, La Virgen de Guadalupe, and The Virgin Mary are names that belong to one religious figure that is admired worldwide by the Catholic culture.
B. Revealed Object and Speaker Credibility: The virgin marry represents many things in the Catholic culture like faith and hope. I think its important people know the origins on the Virgin Mary and how she became a big part of this Catholic culture.
Women’s Rights in a Workplace
Did you know that women earn less than men in 99% of all occupations? That’s crazy, but sadly it is the truth. For many years women have been struggling gain equal rights, not only in the workplace but in many other ways as well. And I know it doesn’t sound like such a big deal to lecture about it to the people in our society, however, it is very important to those who are being affected by these problems, their families, and it could…
Guatemala’s Extractive Debacle
Ryan Barnard – 10006037
April 3, 2014
Guatemala’s Extractive Debacle
Canada has long prided itself on its sterling international reputation. Through peacekeeping missions, foreign aid and a welcoming immigration policy, we as a nation believe that we come across as both helpful and friendly. We distinguish ourselves from other nations on the basis of our polite and apologetic nature. However, there is a dark side…