Chapter 1
1) List five specific HR problems Carter Cleaning will have to deal with
a. non-trained staff so possibility of low job performance
b. high turnover rate
c. controlling labor costs
d. managing wages between dry cleaning (skilled) and attendants (unskilled)
e. HR rules not being followed
2) WWYD first
Jennifer should meet with her father to establish how he has been handling HR related issues in the past. Then hold a meeting with all employees to discuss any concerns they have. Afterwards, analyze all the data and create a strategic plan on how to effectively motivate all employees, deal with proper training, and establish a recruiting process.
Chapter 2
1) Is the claim true, “we can’t be accused of being discriminatory because we hire mostly women and minorities anyway”
Not true. Employers can be accused of discriminatory practices at any time. Female applicants are being asked questions about childcare that males were not being asked. Minorities were being asked questions about arrest records and credit histories that non-minorities were not. Plus, the reports of sexual advances towards women by a store manager and an older employee’s complaint that he is being paid less than other younger employees for the same job are all issues of discriminatory employment practices. Potential charges include violation of the Equal Pay Act, age discrimination, and sexual harassment.
2) How should they address the sexual harassment charges and problems
The first step would be to document the complaint and start an investigation. If the findings of the investigation shows that sexual harassment did happen, then take the appropriate corrective action which should include disciplinary
