I have serious reservations regarding my mother, Odette Lamison’s, case manager Lori Crum due to an incident on Friday, June 3rd. This week we made the decision to bring in hospice care. While I was visiting my mother on Friday, Kelly Law, a grief counselor from Hospice for All Seasons met with me so we could go over the paperwork. Kelly and I went to the nurses station/office to fax the hospice documents to her office. While we were figuring out the fax machine, Ms. Crum stormed into the office slammed a chart (I assume my mother's) and said "fucking hospice". She then proceeded to shove her way out of the office only to turn around, come in and angrily ask the other employees if they knew about the hospice. There were several other employees in the office at the time of the incident. Unfortunately I do not know their names. They replied with "Do you mean Odette Lamison?" At this…show more content… When we were leaving we passed Ms. Crum again. She stopped me and apologized and said something to the effect that she wasn't annoyed with my Mom. I said yes it's the hospice. I asked her who she was, then pointed out that she was the one who notified us on a Wednesday that Mom's Medicare was ending on that Friday. She told me that was her job. I said yes, I know what it's like to receive short notice. As she proceed to try and explain her way out of her outburst I told her I was very angry about it and I did not wish to speak to her.
Clearly Ms. Crum had was angry and had some issue with the hospice associated with my mother. However, it does not matter who or what her angry outburst was related to, her behavior was unprofessional, inappropriate and unacceptable. If she behaves in that manner when there are guests in the office, I shudder to think of how she behaves at other times.
Henceforth, I expect that my mother, her visitors and outside care givers will be treated with courtesy and respect. Nothing less is
