BCOM/275 Business Communications and Critical Thinking
31 March 30, 2015
Killeen Learning Center
Communication is an action requiring information to be sent and received through common systems, symbols signs or behavior. Communication is a process of information sharing through verbal and non-verbal processes. Information is passed from one person to the other as it includes accepting the message, understanding it and replying to the sent message to create a common understanding. Therefore, communication originates from the sender, who has to create a clear message for it to be clearly understood. The means, in which the communication has to pass through, also needs to be precise. Examples of the effects of faulty means of communication include shaky videos or an audio communication with noise in the background (Filek, 2001). Type of Communication
The four common types of communication include verbal, non-verbal written and visual communication. In verbal communication, individual uses words meaning that the communication is face-to-face or through communication gadgets like telephones, radio, television and online chatting. While verbal communication involves body language and one’s facial expressions as a way of communicating, written communication includes using paper and pen to write down the message while visual communication involves the use of medium like television or web based technology like Skype (Marrit, 2103).
Overview of Demonstrative Communication
Demonstrative communication involves sending and receiving messages through our facial expression, body language, tone of voice. Facial expression can be negative or positive based on an expression one displays; for example, a smile would mean positive facial expression while frowning can be interpreted as being negative. At times,a grin can be either negative or positive or interpreted as a sign of arrogance. Therefore, body languages are powerful means of communication that needs to be observed wholeheartedly. Apart from the facial expressions, eye contact tells a lot about what person intents, for example, it displays confidence compared to if one cannot look straight at an individual. Furthermore, having arms crossed may mean negative body language meaning that an individual is not confident enough. Body language shows signs of how one receives information, meaning that what someone says cannot
DEMONSTRATIVE COMMUNICATION matter compared to her body language because through body language one can easily read and know an individual’s intention(Marrit, 2103).
Tone of voice also is important in communication; messages should be delivered positively, and one needs to have a voice that does not seem to be confrontational. The tone of the voice should be pleasant even if delivering a negative message. When one talks fast, yells or stagger with words this could be a sign of nervousness due to lack of confidence. Therefore, the most effective way of receiving and sending messages would mean communicating in a demonstrative manner to ensure that the receiver gets the correct message (Marrit, 2103).
Other ways of demonstrative communication are to use other strategies in communication including accenting, complementing, sustaining, repletion and contradiction. All these are indications, to the sender, that one is interested in the information being passed. Steady eye contact are ways of making the sender know that one is interested in the message.
Contradiction means the body language not being the same as what is being spoken therefore when the body language is different from the spoken words, this shows contradiction because the non verbal expressions come naturally compared to spoken word, where one can always say things just to please people. Substitution is when non verbal can be altered with other ways of communication including smiling, clapping or even raise one’s eyebrows…