This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication.
This unit has equivalency with Communication skills for working in the health sector (T/502/3651).
Assessment criteria 2.1, 2.2, 2.3, 3.2, 3.3 and 4.2 must be assessed in real work situations.
Communication methods include: * non-verbal communication
– eye contact
– physical gestures
– body language
– behaviour * verbal communication
– linguistic tone
Services may include: * translation services * interpreting services * speech and language services * advocacy services.
Assessment criteria 2.1, 2.2, 2.3, 3.2, 3.3 and 4.2 are assessed in the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
Learning outcomes | Assessment criteria | Evidence type | Portfolio reference | Date | 1 | Understand why communication is important in the work setting | 1.1 | Identify different reasons why people communicate | | | | | | 1.2 | Explain how effective communication affects all aspects of own work | | | | | | 1.3 | Explain why it is important to observe an individual’s reactions when communicating with them | | | | 2 | Be able to meet the communication and language needs, wishes and preferences of individuals | 2.1 | Find out an individual’s communication and language needs, wishes and preferences | | | | | | 2.2 | Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences