Communication and Customer Support Agent Essay

Submitted By shaikpro1
Words: 623
Pages: 3

Shaik Mohammed
1/1 Maduarai Vasal Lane, Broadway, Parrys Contact No: +919884477118, CHENNAI 600001, SOUTH INDIA Email:Shaik_pro16@ yahoo.com

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Objective:To rise to a position in the industry with major responsibilities that will effectively utilize my communication, leadership and organizational skills.
Why should you hire me:

Well, because I possess the following characteristics.

* 1.Excellent Communication Skills

* Excellent communications skills (Written and verbal). * Ability to communicate correctly and clearly with all customers. * Excellent documentation skills. * Good comprehension skills-- ability to clearly understand and state the issues customers present. * Ability to concentrate – follow customer/client issue without distraction to resolution * Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response. * Work successfully in a team environment as well as independently

2.Computer knowledge/ Skills

* Ability to use a desktop/laptop computer system. * Familiarity with Windows XP/7, Microsoft Outlook, Microsoft Word and Internet Explorer. * Excellent typing skills. * A good understanding of the Internet. * Demonstrates an ability to successfully navigate websites. * Demonstrates a proficient knowledge of email applications. * Demonstrates an ability to learn in various media. * Ability to successfully adapt to changes in their environment

3.Problem Solving Skills * I possess very effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned. * Ability to approach problems logically & rationally. * Action oriented and self-disciplined. * Organized and detail oriented. * Ability to quickly & effectively prioritize work time in various departments to meet business need. * Ability to maintain my composure in highly escalated situations.

Work Experience Dell International Services No 1/124 GKS tech park, DLFIT park, Ramapuram, Chennai - 600089

PERIOD : October 2011 – Till date.
DESIGNATION HELD : Quality Control Senior Representative (Website auditing).
WEBSITE : www.dell.com (Need to check quality of Dell official Website- Links, Contents, Banners, Images, etc.)

Cybernet Slash Support No 32 A&B, Ambit IT park, Ambattur Industrial Estate,Chennai - 600058

PERIOD : April 2011 – October 2011. DESIGNATION HELD : Customer Support Agent (Email/Chat). PROCESS : www.roxio.com, www.cinemanow.com

Sutherland Global Solutions No 45 A, Velachery Main Road, Velachery, Chennai - 600042

PERIOD : September 2009 – April 2011. DESIGNATION HELD : Customer Support Agent (Email). PROCESS : Amazon.co.uk (UK online shopping Website).…