Unit 1: Developing effective communication skills in social care.
P1. Explain the role of effective communication and interpersonal interaction in a health and social care context.
What is communication?
I think communication is about talking to someone about things and having a conversation neither over text, social media or even face-to-face. You can also communicate to people with hand signs or even by the way you look at someone. Also by your body language and the emotion in your face.
In a nursery, I would communicate to the little children by crouching down to the child’s level and speak calmly to them with words they would understand. If I was at a care home I would speak to the old people calmly and respectfully. If I was going to talk to someone who has lost someone close to them I would speak to them calmly and so they know they have someone to talk to if they are feeling down. If I was going to speak to a deaf person I would shout my words and use hand signs so they can understand me better. If I was going to talk to someone my age, I would speak normally because they should understand what I am saying by my body language and by the way I speak and the tone I use.
Different contexts of communication
One-to-one conversation, group conversation, formal and informal conversation, conversation between colleague, conversation between practitioners and people who use services.
One-to-one conversations would take place in a doctors where they talk to you personally. A group conversation is where you could go to a conference and you are sat a circle table so that you are all looking at each other and you all feel equal within the conversation. Formal communication can be used when writing letters, such as a teacher writing a child’s letter for them to take home. Informal communication can be used when colleges working together for example if a doctor is about to go on a break and sees another doctor taking over for them they might tell them what has happened in work that day. An example of conversation between practitioners and people who use services could be a doctor telling the patient what is wrong with the patient and then tells them how they could get better by taking a certain medication.
Group conversation would take place in a
Formal and informal conversation would take place in a
Conversation between colleagues would take place in a
Conversation between practitioners and people who use services would take place in a
Forms of communication
Written (e.g. letters, email)
Spoken (e.g. face-to-face, phone calls)
Tone (e.g. if someone is deaf speak loud)
Electronic (e.g. text, e-mail, social network)
Non-verbal (e.g. signs, posters, banners, facial expressions, body language)
One form of communication is a written letter. A written letter is a letter written neither by hand or on a computer and printed of or sent away as a E-mail. They are used so we can communicate with people who we can’t talk to face-to-face. A GP would use this in a care setting so they can record a person’s health by typing up everything about them and send them the letter home and it will have a date for their next appointment.
Another form of communication is spoken. Spoken is used when you speak to someone face-to-face. Doctors would speak in a care setting such as if you go to the doctors and speak to them face-to-face, you can tell you what’s wrong and they will tell you how to recover. They will either, call you up and speak over the phone or they will tell you there and then face-to-face.
Also another form of communication is tone. Tone is the way you speak to someone. If someone was upset then you would speak to them with a calm tone. If someone was deaf then you would shout your words so they can hear you a bit better. In a care setting a nurse would play a huge role in tone because if someone was giving birth the nurse would have to speak calmly to the woman to try and keep her calm