August 25, 2014
Professor Steve Kovak
Various Communication Strategies Communication in the workplace is different than communicating with family and friends. The purpose of this paper is to provide clarity and tips in strategies for effective communication with individuals in a more professional setting. Tips to communicating with coworkers, customers, and patients will be clearly defined. Additionally conflict resolutions will be addressed. And ethical and legal concerns will be discussed.
Strategies for Effective Communication Conveying a message with clarity starts with first knowing what it is that is the goal to the conversation. Think about the purpose to the conversation before discussing with whom may be receiving the information. Keeping in mind that communication does not only involve the words we choose, but additionally body language will be the final acceptance of the message being stated. Consider the tone of voice that is being used. Think about where hands are being places when talking, folding arms may make the other person believe that the person talking is angry or unopen to suggestion (Mathews, 2014). Proactively think about the emotions that are coming out through various body motions. Remembering that the objective to communication is to effectively ensure the receiver of the information perceives the information correctly. Pay attention to the receiver’s body language. If that individual is showing body language that is opposite of what is intended the communicator may need to change tone of voice, sit instead of stand if appropriate, touch if appropriate also. A simple handshake before talking can show the receiver that the communication is not intended to be unfriendly (Mathews, 2014). Recognize communication barriers before communication or during and altering these barriers to allow free flowing information can make or break a conversation. In today’s globalized working environment there are a wide range of communication barriers that impede effective communication. On the top of this long list of possible barriers, culture barriers are the most common. Culture barriers to communication can be a gesture that offends without knowledge, a word not comprehended and taken wrong. Even body language can be offensive without awareness. Education of different culture will help, and then alterations will assist in the desired result (Mathews, 2014). Additionally, always remember communication is a partnership, establishing rapport and trust from the first conversations with new hirers will establish this bond early in a work related friendship. This will allow communicators to be relaxed and comfortable when conversations can be intense. Moreover, when it is the others persons turn to speak encourage the speaker to having a positive discussion with positive body language that expresses an interest in what is being said. Asking questions will also relay back to the speaker that information is being received correctly and that additional information will increase clarity, and shows that the person listening cares to understand (Mathews, 2014).
Tips for communication Tips for communication with different people in different roles in the workplace, for example; coworkers, customers, and patients. Remember that developing strong communication skills is as important as mastering any clerical or administration skill. Interactions with patients will set the tone for those patients’ interactions with the rest of the staff. The communication must be within respect of age, gender, and culture. Being age appropriate means to remember that patients maybe older than those providing care. Remember not to use baby talk, talk over patients, or any other language that is demeaning in nature. Environment while talking to customers is always at the top of the list of importance. Create a warm welcoming