BUS600: Management Communications with Technology Tools
March 24, 2014 Dr.: Carolyn Broner
Personal Communication Skills Assessment
The ability to increase my fundamental communication skills is imperative, because I will be able to improve on bettering my written skills and verbal skills. In this paper, I will discuss and answer a few questions that are in relationship to bettering my personal communication skills. This can have a great impact on how I can develop myself into a stronger leader, who asserts charisma, and great communication skills for future success on a personal level and career level. to people are extremely important which you analyze your personal communication skills. In addition, being able to speak publicly without feeling confident in my communication skills can have a detrimental role in me becoming a stronger individual.
In my first question, I will describe the assessment I used to analyze my skills, which in this case I found on Proquest. The article suggests an assessment tool called the internal communication Healthcheck. This Healthcheck assessment tool includes 7 key practice points in order to be able to fine tune an individual’s self-assessment towards bettering communication skills. Also, the 7 key practice areas noted below set a unique tone on what needs to be followed on a personal level or managerial level.
“The Internal Communication Healthcheck is a self-assessment tool designed to enable practitioners to review and score their effectiveness by answering a series of questions related to common activities. The Healthcheck breaks the internal communication remit into 7 key practice areas: 1. Planning/strategy, 2. Issues/messages, 3. Channels/processes, 4. Style/culture, 5. measurement, 6. employee involvement, and 7. skills. Experience of using the Healthcheck so far suggests that practitioners also see it as a useful tool for reviewing and developing their wider internal communication strategy. By breaking down the internal communication responsibility into 7 key areas, and then individual activities, practitioners have used the Healthcheck to cross check against their strategies to make sure they're doing the right things in the right way” (Oliver, D., 2005). Moving forward, the Healthcare self-assessment tool has allowed me to view my communication skills in a different light. For example, planning a strategy, issues/messages, channels/processes, style/culture, measurement, employee involvement, and skills allowed me to organize my communication to see the bigger picture of my roots of communication skills. Second, the communication gaps I can observe according to my Healthcare assessment is my style and culture, as well as planning and strategy. My first communication gap is in style and culture, because of my upbringing in a Mexican household, my English has not been so up to par. I would have never thought that coming from a culture could have impacted me very greatly as it has. For example, my parents came to the United States illegally when they were very young, thus allowing me the opportunity to have parents from a Mexican culture. Although, I was born here, my family played a huge part in my communication developmental process, which has penetrated through me without me being fully aware. My parents were immigrants, so I was never taught right from the beginning the proper English vocabulary, much less being able to hold an entire conversation with them in English. Having parents from a different culture have given me the communication pitfalls, I still struggle with till today.
The first opportunity to become a better listener—the preparation stage—occurs before any verbal encounter. Two types of interaction are possible: planned and unplanned. And, two types of settings occur: one-on-one and as part of an audience (Sole, K., 2011).
The communication gap is