Corporate Governance and Ethics Essay example

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Dr. Do Right has recently been hired as the President of the “Universal Human Care Hospital”, where he oversees all departments with over 5,000 employees and over 20,000 patients at the medical facility. He has been provided with a broad set of duties and oversight of numerous departments, including business development, customer services, human resources, legal, patient advocacy, to name a few. He has managers in each department that he supervises and who work with him to address the needs of the various internal and external stakeholders of the hospital. Dr. Do Right discovers that some patients within the hospital have been dying as a result of a variety of illegal procedures by doctors and nurses, and negligent supervision and oversight on their part. This was brought to his attention in a few meetings and he told his Regional Director Compliance Manager and Executive Committee in January 2009. He was told by them that the matter would be investigated and they would report any findings to him as soon as possible. After two (2) years, there have been no results from the investigation and some patients are still passing away due to the negligent activities. He also answers to a board of trustees and interfaces with numerous community organizations and corporations who have various reasons for doing business with the hospital. Dr. Do Right continues to win awards for his leadership of the hospital and meeting business goals. He was recently named “Medical Business Executive of the Year” in 2011.
Determine at least three (3) different internal and external stakeholders that Dr. Do Right might have to deal with on a daily basis at the hospital.
First, "stakeholders" include persons or groups, who have a vested interest in the clinical and can vary as in patients, caregivers, clinicians, researchers, advocacy groups, professional societies, businesses, policymakers, or others. Each group has a unique and valuable perspective and can have something to gain or lose through the outcomes of a planning process, program and/or projects. However, the definition and various views of stakeholders can be complex and controversial because of the different views of people with a stake in good Healthcare. In this case, Dr. Do Right will encounter both internal and external stakeholders on a daily basis. Internal Stakeholders can be Directors of Public Health, Head of Health Intelligence and information, Director of Nursing, Public Health Management Analyst, as well as Public Health Managers, Trustees and Board Committee members, while External Stakeholders can be Local Authority/Council, Providers, Service Users, Customers, as well as Suppliers, Fund Raisers, school nurses and public health workforce (Friedman, 2006). It is important to understand that individuals and groups behave differently in different situations because the impact stakeholders can have on organizational policy, strategy, and project is dependent on their relationship to either the organization itself or the issues of concern, or both. The employee duty of loyalty in the medical industry requires the employee to act solely for the benefit of the employer in all matters related to his or her employment.
Compare and contrast potential conflicts of interest that may exist between the internal and external stakeholders.
Business ethics issues, conflicts, and successes revolve around relationships. Building effective relationships is considered one of the more important areas of business today. A business exists because of relationships between employees, customers, shareholders or investors, suppliers, and managers who develop strategies to attain success. However, there are conflicts that will exist between internal and external stakeholders because they all have a different vision of what they should do; as both groups have invested interest and have different goals of what they want out of the hospital. These internal stakeholders will do their best to protect
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