09-2013- Anoka Technical College Surgical Tech Program
06-2008 to 06-2008 American Red Cross 100 S Robert St. Saint Paul MN 55107 * CPR Certified * Certificate # 789546
04-2008 to 04-2008 American Red Cross 100 S Robert St. Saint Paul MN 55107 * Standard First Aid & AED * Certificate # 653998
09-2007 to 09-2007 American Red Cross 100 S Robert St. Saint Paul MN 55107 * Nurse Assistant Training * Certificate No. 475171015 * Issue Date 10/15/2007
2003-2006 Henry Sibley High School
Mendota Heights MN 55118
Special courses taken: 0 keyboarding, typing 1 office skills 1&2 2 Work Program/customer service 3 Home Health Aide
11-2009- Present Interim Healthcare
Certified Nursing Assistant/HUC
Work short term or long term positions throughout different units of Park Nicollet Hospital. Did all work ranging from recording vitals to working the phone lines. They had tons of work for me in the beginning but this past year got really slow.
01-2010- 10-2012 Sylvan Learning Center
Front Desk/TA * Answered, screened, and transferred incoming phone calls * Performed duties including scheduling meetings, making appointments, faxing, coping, and mailing. * Greeted and assisted guests to their location. * Took messages, verbal, over the phone, and written, and made sure they got to the right destination. * Accepted letters and packages and made sure they got to the right staff. * Sorted e-mails and faxes. * Handled general requests for information and data about the company. * Handled customer complaints in a professional matter. * Performed above and beyond basic customer service. * Kept up with the maintenance of the front desk and front desk equipment-such as furniture and brochures. * Worked with all the common computer programs and learned quickly the new ones the company used. * Maintained a pleasant appearance of the reception space.
11-2008 to 12-2009 ABC Utility Company
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. * Managed a high-volume workload within a deadline- driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). * Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. * Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem…