Correct Procedure For A Receptionist Working In A Hairdressing

Submitted By FaisalabadPK
Words: 374
Pages: 2

Task 1
1.1: Correct procedure for a receptionist working in a hairdressing/beauty salon.

Answer phone
Book appointments
Say a certain line when answering the phone
Meet and greet clients
Sign in visitors and give visitor pass
Deal with complaints

1.2: Limit of authority

Listen to complaints but may need authorisation from manager/supervisor
Book out of hour appointments
Replace faulty products

Task 2
2.1: Procedures that a receptionist is responsible for in security of property

Security doors, buzzers
Cameras overlooking reception
Locked cash till / safe
Only having a certain amount of money in till
Dummy products on display
Don’t leave reception unattended

2.2: Information
Clients information should be kept secure and not given out to anyone
Don’t give out passwords
Lock the computer when away from it so info is kept private and not shared with anyone

Task 3
3.1: Health and safety legislation relating to your job role as a hairdresser/beauty therapist/make-up artist

Stylists must wear personal protective equipment (PPE)
Sharp objects kept secure
Check electrical equipment before use and pat test regularly
Clean up spills and use a wet floor sign
Keep fire exit free

Task 4
Risks to customers or colleagues that could occur in the salon
Low beam
No running
Slippery floor
Trailing wires
Steep stairs
Overlooked sockets
Drinks left next to electrical sockets
Lifting heavy boxes
Storing and disposing off products correctly

Task 5
5.1: Legislation that relate to the hairdressing and beauty therapy/ media industry
Trade description act