Ph no: +91 9007915347 (m) E-mail: firstname.lastname@example.org
15/53 Ground floor, Old Rajendra Nagar
New Delhi- 110060
To work in tandem with a team in a challenging and competitive environment where I could improve my knowledge, capabilities and put them to use for the development of the organization.
A result-oriented professional with over 7 years of experience in a position of increasing responsibilities and duties. Among the good performers with a track record of consistently meeting or exceeding goals and customer expectation.
S S Worldtech Pvt.Ltd.
Human Resources Manager (May’13 - November‘14)
Promotion decision process
Maintaining employees data
Handling all the queries of the employees. Be it related to Salary, Leaves, Attendance, and Transfer etc.
HSBC Electronic Data Processing India Pvt. Ltd.
Customer Service Executive (April’07 – November’11)
Member of high sales team thereby ensuring maximum sales through effective servicing.
Delivering maximum customer satisfaction by interacting with customers over the phone and understanding their requirements thereby solving the concerns to the best of my ability.
Helping new joiners in the team to get accustomed with the process and also helping them with any process related queries.
Sharing best practices with the other members in the team thereby helping them to achieve their goals.
Handled the team in the absence of my line manager.
Religiously follow the HSBC pyramid where quality comes first, followed by service and then sales.
Have received superstar awards thrice in HSBC Card Services (HCS) for ensuring to exceed the expected SLA’s and PLA’s set by the process.
Have received many quality awards on an ongoing basis round the year.
Worked on ad hoc initiative (project) that showed the trend wise analysis of the team’s performance for a span of 6 months ( June’10- Dec’10) pertaining to sales rate ,offer rate, average handling time using functions like look ups and pivot tables.
Responsible for maintaining the team training tracker and…