Elaine Mullane 19/04/14
1.1 The key legislations are:
1.2 Having a code of practice is very important when working with people with dementia. People with dementia are considered one of the most vulnerable groups of people in the society. They have rights and they expect a certain standard of work, moral and ethic standard from people who look after them.
In my workplace there are policies and procedures to ensure that the rights of the people we look after are protected, and that we are working according to the relevant legislation. Every care staff has the duty of care, which is the legal obligation to make sure the
…show more content…
3.3 Being able to complain of a service or system is part of an individual human right. People with dementia and their family might want to complain of the services or decision made for them, such as the support plan, medication, accommodation and activities. However, they may not want to complain for fear of retribution. People with dementia and their family should be given clear guidance on how to make complaints, how complaints are handled, the length of time for complaints to be dealt with, and the appeal processes. They should be given all information that are needed to lodge any complaints should they have one. These should be part of the care planning process and reviews.
People with dementia, their carer, and family should be