1)Overall, how would you describe the customer’s feelings around the App?
Customer has mixed feeling about the app. Customer rating is 4 star for the current version. However, only 237 customers rated the app 5 stars where 214 customer rated it
2)Are there specific features or attributes of the App that are excellent?
Based on review following features are appreciated:
Direct posting to social media
Good for college student
Available in all language
Spelling correction 3)What are the most critical flaws the customers identified?
Based on one review from the customer, he lost approximately 2 hours of dictation.
Loosing content is major issue in this app. App should have feature to auto save the work. 4)How confident are you in the accuracy of your review?
Customer voice is one of the best way to judge the project. I have 100% confidence on the customer reviews. It looks like, customer has used all the features of this app and then provided the feedback. 5)Where you able to complete your analysis?
Customer review is moving target. If we freeze the review and certain points and take the major issues, then yes we can complete the analysis. We can divide the analysis in phases.
6)From your analysis, would you be able to confidently direct software development change efforts?
Yes, based on customer review, and analysis, it will be easy to provide improvement and direction to software development team. For example, if customer is losing the content after certain time, then it is good to have auto save future in app.
BASED ON TEXT ANALYTICS
1)Overall, how would you describe the customer’s feelings around the App? sentimental analysis gives approximately 50-60% accuracy from that we would like to conclude the overall customers feelings around the app. on the whole the feed back for the app is positive.
2)Are there specific features or attributes of the App that are excellent? 3)What are the most critical flaws the customers identified?
Topics sentimental analysis and Topics extraction analysis helps us to find approximately some specific features and critical flaws.