Not only can it be confusing and frustrating when having a conversation and felling like the message is so unclear that he or she needs to fill in the blanks. This may be due to ineffective communication, effective communication, perception, listening, and responding. I will touch on the importance of each of these communication skills and provide a few examples on positive and negative results. Demonstrative communication can be ineffective in various ways such as using non-verbal communication or using perception as ineffective communication. Non-verbal communication is communication that does not involve the exchange of words. (Communicating in the workplace Ch.4). An example would be at a job interview for a job that you really want and you are just nervous. So it can be perceived that you have trouble coping under pressure and you won’t get hired. With that being said non-verbal cues can be important such as eye contact, firm handshake, and positive outlook. Perception is another way communication that can cause deception in a scenario. Perception is the way a person can interpret a meaning in an object or message. (Communicating in the workplace Ch 2). For example someone is working at a construction site encounters a safety inspector and is dressed in a business with a hardhat. The perception is he means business before even talking. This is not always true if the person has with the same level of expertise that is wearing slacks and a tie at a construction site is easy going. Perception is a big that can lead to negative communication before it even starts. Effective communication is only effective in specific terms rather than relying on the receiver to be forced in the filling the blanks. (Communicating in the workplace Ch 4). One important guideline is to effective communication is to consider the message that you are communicate non- verbally. The emotional state directly reflects on a non-verbal message from the receiver. An example to this guideline is a nurse needs to deliver message to a family about a member of the family being in a car accident and the nurse has to explain his or her condition. This is the first time this nurse had to deliver a message of such and is feeling very nervous, anxious, and shaken up by it. She has the family convinced that their family may be in critical condition based on the nurse’s nonverbal communication because of her emotional state she is talking with her head down, fidgeting with her hands and stuttering in reality the condition of the patient was not as severe. Negative communication can have adverse effects on a message but positive communication can have an impact on the message as well. Providing feedback is the receiver’s response on how the message is perceived from the sender. (Communicating in the workplace Ch.1) Giving feedback is important to positive communication and effective communication within the message. Did you know that 95 percent of what people have learned is solely attained through seeing and hearing? It’s hard to believe that societies considering that we communicate on a daily basis are ineffective communicators. Listening is the aspect of receiving a message then responding to a verbal message or non-verbal message. (Communicating in the workplace Ch.5) Principles of effective listening are honesty, have patience, and do not interrupt. (Communicating in the Workplace Ch.5) An example of one of these principles is honesty.