Developed Country and United States Essay

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I'm pleased with how I made achievements in my role. I was hired a part time entry level customer service adviser in an International Call Center. Being a beginner I answered the phone calls, of the easy customers and resolved queries.
I took the initiative and asked for additional work. That gave me the opportunity to prove myself, they increased my role to a full time adviser and I was promoted to senior customer service executive after eight months. After two years in that position, during which I worked on several successful projects, I was promoted to Subject Matter Expert. I handled difficult customers with their queries and concerns. I'm proud of my work there, I learned many things and enhanced my skills over time.

I am currently working in a Market Research Company’s contact center an a CATI Interviewer, which gave me chance to speak to New Zealanders and also gave me the exposure of New Zealand work environment.

Thanks

I am more people's person. so first reason for me to work in a call center is that we get to talk to different professional and non-professional clients for day long.
Second and main reason is that my previous experience in call center has taught me all the essential call center skills and call handling techniques. In this way i can start giving good results from day one. Also, Call Center is the fastest growing industry which provides ample opportunities to grow and have a good career.

I handled a difficult customer once, who was charged with the late payment charges, due to website issues. He was irate and angry, and also wanted to change the service provider.
I apologized and pacified the customer, and assured him that I will help him in the best possible manner. After understanding the whole situation, I got to know that he could not make payment due to the website issue. I took permission from my manager and removed the late payment charges, also took the payment online. And suggested payment methods to the customer.
As a result, at the end the call, he was a happy customer, he appreciated my efforts and agreed to go for direct debit as a payment mode for future bill payments.

Bank of New Zealand is one of New Zealand's largest banks, I have been watching the company for some time and keeping track of the career oppotunities ; I love the brand and feel I can relate to the customer and better their customer service experience; I’m excited by the job description; I feel that its suits my current skill set and will challenge me going forward; you are a big brand name in the market place and looking to grow in a fast moving environment. – it’s an environment which ticks the boxes I am looking for

QUESSTION 2 : How does Tesco create value in its international operations?

ANSWER : 2 There are factors that create value for Tesco: 1) the company devotes considerable attention to transferring its core capabilities in retailing to its new ventures,
2) the company hires local managers and support them with a few operational experts from the United Kingdom,
3) the company’s partnering strategy in Asia is a great asset because the companies Tesco has teamed up with are good and have a deep understanding of the markets in which they are participating, 4) the company and its partners bring equally useful assets to the venture which increases in the probability of success, and
5) the company focuses on markets with good growth potential but that lacks strong indigenous competitors.

QUESTION 1: Why did Tesco’s initial international expansion strategy focus on developing nations?

ANSWER 1: Tesco’s global expansion strategy has been rather unique in the grocery industry. Rather
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