1.) Determine goals and targets.
2.) Determine methods of reaching goals.
3.) Engage in education and training.
4.) Implement work.
5.) Check the effects of implementation.
6.) Take appropriate action.
(Skymark, n.d.) Kaoru Ishikawa had great ideas and developed tools to be used for better quality management. He believed in the idea of quality circles meaning that all levels of employees from production level employees to top management needed to be involved in the quality improvement process (About, n.d.). He also believed that an organization’s top management had to be in support of quality improvement initiatives or they would be doomed to fail (Skymark, n.d.). This can be seen in just about all industries, if top management in any organization is not on-board with something chances are that it will not succeed. He believed that customer satisfaction was the determining factor of quality being reached. He created what is known as the “Cause and Effect Diagram” (also known as the fishbone or Ishikawa diagrams). This diagram allowed users to see the result and to see all possible points that created the result. The idea of seeing these causes was that the root cause could be found and not just symptoms (Skymark, n.d.). He also used tools created by other people but truly provided value to their use within the quality control process. Among these tools were control charts, run charts, histograms, scatter diagrams, Pareto charts, and flowcharts (Skymark, n.d.) Ishikawa’s expertise was…