Chapters 4, 5 & 6
What are the key points in the chapter?
Here, the author discuss that we can handle the value conflicts more confidently by recognising in advance that these conflicts are a normal part of business. Also going through the difficult situations over and over again can make conflicts easier to resolve. We think that our values conflicts as an anomaly, a case that we never have to encounter. This can actually leave us in a difficult situation when we actually encounter any conflict. Thus being unprepared might just lead us to a situation that we have never came across. Recognising the values conflicts are a part of the business, we are most likely to foresee ourselves for the king of disputes that we might encounter. Few kind of values conflicts can be anticipated based on the kind of work we do. People often use reasons for making requests that are unethical that are predicable at times, which gives us a chance to judge them before hand and to make a considerate response. Hence we can actually rehearse our responses and be prepared before the situation arise. Preparation is the key criteria to overcome ethical conflicts. This makes us give reasonable response during situations of conflict. Hence it is always advisable to remain true and influence others without blaming them. Next the author says that people who try to voice and act on their values are the ones who had really tried to achieve them in a particular situation. They have a sense about the kind of impact that they want in their lives. Such a kind of thinking allows one to search their strengths when in a situation of conflict. They also influence people around them to act ethically. It is easy to get a narrower thinking when one is occupied with their work. Finding meaning of what our work and experience provide, we find the strength and confidence to act and also influence others. Questioning to yourself about the purposes that drove those inspirational behaviours will broaden your views and you can use your strengths to resolve any issues and also make others understand their purposes. The author discusses the importance of self-assessment as a way to identify our strengths and ways to enact our values. We assume that only certain type of people can act on their values. The main drawback of this is that if we consider ourselves more risk averted, we might never get a chance to act on our values. Being quick, clever and play to their own