Explain The Importance Of Non-Verbal Communication

Submitted By kirstymarie23
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Pages: 13

SHC 31 1.1 To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences.
Communication is an essential tool a career can use to meet the needs of children and young people. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.

1.2 This is the foundation on which the child's trust is based. If a child see's positive communication between social workers and carers, the transition period will go a lot smoother in general. A good working relationship means good communication and this is also important to ensure the needs of the child are met. A good working relationship enables objectives to be met a lot easier and also informs staff and parents and social workers on how the child/ young person is getting on.
2.3/ 3.2 Non-verbal communication - Nonverbal communication is behaviour, other than spoken or written communication, that creates or represents meaning. In other words, it includes facial expressions, body movements, and gestures.
Verbal communication - verbal communication is usually spoken whether by phone or face to face.
3.2/3.3 there are speech and language therapists, who can help people overcome commination by finding the right support for the child/ young person.
There are also picture cards that can help to commutate, whether its to show how they are feeling or what they want/need.
There are courses for makaton which can help children/ young people who have little or no hearing.
3.4 Communication is a complex process and health and social care or children’s and young people’s setting is a complex area, so it is inevitable that misunderstandings will arise from time to time. When a misunderstanding happens it is important to have a range of methods to clarify the situation and improve communication.
Adapt your message: Sometimes the message needs to be said or written in a different way. Perhaps the tone needs to change, or the message’s style. The language you have used might need to be simplified. Maybe a phone conversation has been unsatisfactory in some way, but a face to face meeting would help to establish better
Change the environment: It might be necessary to make changes to the environment to enable better communication. For example, if you are conducting a meeting in an office where people are constantly coming in and out, or the phone keeps ringing, you will need to find a quieter place to speak. Ask for feedback: In most situations it is acceptable to stop the flow of conversation with the person you are speaking with to check that you have understood correctly what is being spoken about.
Equally, you can check that the person you are communicating with can hear you and understand you.
Allow time: Much communication happens while we are busy doing other things, but sometimes in order to make sure a message is received and understood you need to make time to have a proper conversation. By doing this you may find you actually save time. Make an apology: Sometimes it is important to take responsibility for a misunderstanding and say you are sorry. A sincere apology can help to restore confidence and allow for the relationship to continue to build, on a firmer foundation.

4.1 Confidentiality is an adverb of confidential which means having another's trust or confidence; entrusted with secrets or private affairs. Keeping conversations private, avoiding being overheard, not gossiping about individuals, not