November 17, 2014
Functions of Management The management process consists of four functions, planning, organizing, leading, and controlling. Let us start out with the definitions of each step. Planning is specifying the goals to be achieved and deciding in advance the appropriate actions to achieve those goals (Bateman, T. S., & Snell, S. A.) (2011). Organizing is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals (Bateman, T. S., & Snell, S. A.) (2011). Leading is the stimulation of people to be good performers. Including communicating and motivating groups of people or individuals. This step runs hand in hand with delegation. Controlling is the last step, which includes monitoring performances. Making sure that the resources are being used as planned and that all goals are being met for quality and safety (Bateman, T. S., & Snell, S. A.) (2011).
The administration starts the idea with a plan. They then lay out the groundwork for the people below them to implement the plan in the way the administration sees it. Example, if my company U* Protective Services wants to say take on Walmart as a new client. Our upper administration goes to Walmart and proposes a plan. The upper administration works out that plan with Walmart in total meaning they have all contracts and monetary amounts determined. They already know the hours needed and how many people needed. They then come back, tells our Regional Managers about the discussions, and have them ramp it up, meaning they have 30 days to put the plan into motion. Then all the Regional Managers get together and figure out how to organize the plan so that all Walmart’s have security in, we will say their parking lots.
Organizing the plan might include; How many stores do they have? What hours are they wanting Security Personnel there? How many people do I need to hire? What budgets do I have to stay within? The Regional Managers will then scurry around putting ads in papers, online, as well as checking employment agencies to fill the available positions. Offering them a certain amount of money if hired to stay within a budget that was set from the administration. Once all personnel is hired and rates of pay are done, it is now time to lead the new hires.
Leading in this case means to train them correctly so the turnaround is minimal. Retaining workers that are properly trained is much better when lead in the right direction with all expectations out front. Letting the new hires know what is expected of them; such as what days, time they are expected to be at work, what their job entails and what they can or cannot do. Training them with another officer that has been with the company for a while, on how to patrol the parking lot. What to look for within the parking lot, how not to approach customers, what to say when approaching a customer.
Controlling is the last step in the process. This makes things with my job quite interesting. All of my superiors as well as another service that the store I work for employs to watch over my company are former officers. I not only, have to…