I am a hard working and reliable individual. I approach obstacles with a positive and professional attitude at all times. I am trustworthy and have the ability to communicate well with all types of people.
KEY SKILLS AND QUALITIES
Highly experienced in customer care
Excellent interpersonal and communication skills
A fast learner with the ability to work well under pressure
High level of team working skills
Flexible and adaptable
Proficient in Sage Accounts and Payroll
EMPLOYMENT HISTORY
March 1993 – July 2013 Sanstef Ltd, Glasgow
Responsible for day to day running of the office serving three restaurants
Co-ordinate, implement and supervise maintenance of all office records, correspondence and systems.
Cashing up and banking of the takings. Including all related administration.
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
Responding to customer complaints and comments
Responsible for running payroll for over 100 staff members over three restaurants
Dealing with all supplier payments
Liaising with Managing Director and acting on any instruction from him
Previous position within Sanstef Ltd
Role : Restaurant Manager
Responsible for the day to day running of 120 seat restaurant
Cashing up and banking of takings.
Responsible for rotas for waiting and kitchen staff
Implementing budgets and staffing costs
Stock control and ordering
Role: Office Manager
2012 Reach
Role: Shopping Ambassador
Promoting Services within Glasgow Airport with the emphasis on World Duty Free and other retail outlets within the airport.
Other duties relating to Glasgow Airport Shop and Collect Service run by Reach include
Distributing promotional flyers and talking to passengers as they come through World Duty Free and the retail areas of Glasgow Airport
Responsible for paperwork relating to any sales using the Shop & Collect service
Ensuring goods being at correct pick up points for customers
