The role of communication and interpersonal interaction in health and social care.
Types of communication:
One to one spoken communication between individuals.
Unspoken communication using facial expression.
Text messaging using mobile phones
The use of signed (visual) language.
Spoken communication within groups of people.
Braille communication using raised marks on paper that can be touched.
Using body postures helps people communicate and understand how they are feeling by the way their moving for example facial expression helps people understand the type of mood others are in and eye contact should not be too long or too short just about 3-5 seconds.
One-to-one communication happens when one person speaks with or writes to another person. This happens when a care professional meets with a person who has health worries or personal concerns, such as during a doctor to patient appointment for example. One-to-one communication also occurs when care professionals meet with and talk to each other or with partners, relatives or friends of people receiving care.
Communication in one-to-one situations is most helpful when both people are relaxed and are able to take turns at talking and listening. Effective communicators are good at:
Beginning the one-to-one contact with a friendly, relaxed greeting.
Focusing on the objective of the communication.
Ending the communication in a helpful and positive way.
Facial expressions involve movements of the face that shows a person’s feelings. When people read at a person’s facial expression they look at their:
Eyes to see if the pupils are widened or thin.
Skin colour to see if the person is blushing/ red faced or sweating.
Mouth to see if the person is smiling or frowning.
Care professionals look at people’s facial expressions to assess a person’s mood and to see their response to a situation for example, when a service user is given results of medical test.
Electronic Communicators and hearing aids are designed to help people who have difficulties communicating. Many people use technology such as mobile phones and computers to communicate with others as it may be easier for them to communicate, for example if people have disability with walking they will have difficulties to walk around and meet someone so mobile phones are useful for such things.
Group communication is slightly different to one-to-one communication. There is often more going on in a group, with a number of different people trying to speak to get their point across and their voice heard. Taking turns can be more difficult and relationships and power issues between group members can also be more complicated than in one-to-one contexts.
As a communication context, groups can have various benefits for participants including:
Group communication can be an effective way of sharing responsibilities
Groups can improve decision making and problem solving because they get the information and skills of a number of people
Groups can improve peoples’ self-confidence and social skills
Group communication can also limit the effectiveness of communication if the power in a group is held by a single person or if the group loses sight of the purpose and goal.
Braille communication using raised marks on paper that can be touched it is used for visual impaired people in which patterns of raised dots represents letters and numbers, these raised touch are ‘read’ by the use of touch. People who are blind and have visual problem braille
Jargon: words used by a particular profession or group that are hard for others to understand.
Dialect: Words and their pronunciation, which are specific to a geographical community e.g. people who live in the north west of England might use a different dialect from Londoners.
Slang: Informal words and phrases that are not usually found in standard dictionary but are used with specific