Businesses need to communicate with a range of different individuals and organisations. All the people involved in a business need to have access to suitable information in order to do their jobs effectively. A business needs to be co-ordinated so that the right things happen at the right time. Good communications are necessary for effective co-ordination between people and are extremely important in any business. It could lead to targets being achieved and everyone having a good understanding between each other. Communication means passing on information, or receiving it from somebody else. The correct form of communication must be used or problems could occur if this is not done carefully. Here are some examples of what might go wrong: 1. Delivering the wrong items to a customer 2. Delivering correspondence on the wrong date or to the wrong address 3. Management using incorrect data when making decisions 4. Staff misunderstanding each other Communicating to different individuals and organisations can be done in various ways. Internal and External Communication Each method is used in a relative way compared to what the task is, whether it is internal or external. Internal Communication is communication that takes place indoors e.g. between colleagues or members of staff. It includes verbal communication, e-mail, memos, intercom via telephones, computer network, notices and messages, and through meetings. External communication is communication that takes place outdoors e.g. communicating with suppliers, banks and customers. It includes fax, telephone, mobile, pager, video conferencing, the Internet, e-mail, and through a computer network. Formal and Informal Communication Formal communication takes place when employees use official methods/channels the business has set to pass information. An example of this would be writing reports of aspects such as sales performance or attending staff meetings. This is usually vertically upward and downward communication (between the different levels of authority). You would generally use formal communication, whether it is oral or written with people you do not know well e.g. to customers or the bank. Informal communication is when people within a business communicate using unofficial methods/channels. An example of this would be talking to a staff member/ colleague working in the same department or one which happened to be passing by. This can be seen as horizontal communication (colleagues on the same level communication with each other). Informal communication, whether it is oral or written, generally occurs between people you know well e.g. colleagues. Open or Restricted Communication With any form of communication, it is important to identify the purpose of the message as well as the people at whom the message is to be targeted. If the message is targeted at everyone within the organisation or groups outside and does not contain confidential materials, then the message is open for anyone to see or intercept. For example, a note on the notice board is a form of open communication, since it is there for anyone it concerns to see. On the other hand, if the message contains confidential materials, the likelihood is it will be targeted at only a few groups of users, either within a particular department or at certain levels of seniority, so that its use is restricted. For example, a meeting between the managers and directors. Methods of Communication used internally and externally in Tesco Tesco need to communicate with a range of individuals and organisations, including their customers, their competitors and their suppliers. Good communication in Tesco is essential if it is going to achieve its objectives and to operate effectively. Tesco have many channels of communication internally/externally between their functional areas. Communication is vital to Tesco because then everyone is clear about objectives, there is…
Understanding Employment rights in health, social care or children’s and young peoples settings.
Unit Code: R/602/2954
QFC Level 2: BTEC Specialist
Credit Value: 3
The law in UK covers all these aspects
Health and safety
Redundancy and dismissal
Training, Disciplinary procedures
Union rights and consultation among many others Labour law covers the deal between employee and employer
Health and safety laws cover the work…
skills and techniques are essential in a work place. They are having the ability to positively affect and make a difference to a client or patient’s health and daily activates. They also have to support the individual needs of each client in this case a midwife’s client group is pregnant women. It is important for every employee who works in the health sector to have caring skills and techniques such as being able to actively engage with a client/patient and have the ability to cope with the difficult…
Within this short essay I will be explaining the concepts of equality, diversity and rights in relation to health and social care. I will also provide an example of how discrimination can come around within a health and social care setting (Care home, Hospital, Residential care home).How discrimination can effect citizens and other people that are using the health and social care services, then to further this into more detail I will give three examples and assess the effects they give to the…
Requirements needed in job role
In health and social care.
In the health and social care services people have different roles that they have to have some specific requirements that they need to complete their job role. In health and social care having different skills allows you to be able to meet different requirements that make you be able to help different clients the care that need. There are some basic requirements that people need such as empathy, excellent communication skills, etc but…
each barrier I will identify what the effects it has to the residents in the Yew Tree Nursing Home and Yew Tree as a whole setting. I will also be explaining how Yew Tree Nursing Home overcomes the barriers through good practice to promote a positive care environment. In my opinion I would say barriers means stop or prevent something.
According to the dictionary a barrier means, “A circumstance or obstacle that prevents communication or that keeps people or things apart for example a language barrier…
Effective communication setting: Hospital
In the care setting I have chosen is a hospital and explaining what the effective roles are of communication within the hospital, in care setting there are many different effective communication and interpersonal interaction in health and social, such as Braille, sign language oral, written, etc. Effective communication is a conversation in which no one gets confused by the other persons meaning, the first thing you need to do…
key influences that impact learning are:
- Past experience
Assignment 1 P1 Explain the role of effective communication and interpersonal interaction in a health and social care context Effective communication is a conversation in which no one gets confused by the other person's meaning. The first thing you need to do to ensure effective communication is to use reflection (key words). The second thing is to ask Clarifying…
“Using anonymised case materials from your work placement demonstrate an understanding of how principles of support are implemented and show an understanding of the theories that underpin health & social care practice.”
The term principle of support means to me the values and principles we use. A value is something that is worthy and that all individuals have the right to have their own values. All individuals should have respect for the persons values whoever he or she may be…
work together to make our society a positive place to live. |
Equality | Equality is often defined as treating everyone the same. But I believe true equality means treating everyone differently in order to accomplish equality. In the health and social care setting every client has the right to equality of opportunity; it means each client would be given the same chances as each other to achieve all aspects of leading a as normal life as possible. Treating each client as an individual allows…
how health and safety legislation is implemented in the health and social care workplace
1.1 Review systems, policies and procedures for communicating information on health and social care workplace in accordance with legislative requirements.
1.2 Assess the responsibilities in a specific health and social care work place for the management of health and safety in relation to organizational structure.
1.3 Analyse health and safety priorities appropriate for a specific health and social care…