Businesses need to communicate with a range of different individuals and organisations. All the people involved in a business need to have access to suitable information in order to do their jobs effectively. A business needs to be co-ordinated so that the right things happen at the right time. Good communications are necessary for effective co-ordination between people and are extremely important in any business. It could lead to targets being achieved and everyone having a good understanding between each other. Communication means passing on information, or receiving it from somebody else. The correct form of communication must be used or problems could occur if this is not done carefully. Here are some examples of what might go wrong: 1. Delivering the wrong items to a customer 2. Delivering correspondence on the wrong date or to the wrong address 3. Management using incorrect data when making decisions 4. Staff misunderstanding each other Communicating to different individuals and organisations can be done in various ways. Internal and External Communication Each method is used in a relative way compared to what the task is, whether it is internal or external. Internal Communication is communication that takes place indoors e.g. between colleagues or members of staff. It includes verbal communication, e-mail, memos, intercom via telephones, computer network, notices and messages, and through meetings. External communication is communication that takes place outdoors e.g. communicating with suppliers, banks and customers. It includes fax, telephone, mobile, pager, video conferencing, the Internet, e-mail, and through a computer network. Formal and Informal Communication Formal communication takes place when employees use official methods/channels the business has set to pass information. An example of this would be writing reports of aspects such as sales performance or attending staff meetings. This is usually vertically upward and downward communication (between the different levels of authority). You would generally use formal communication, whether it is oral or written with people you do not know well e.g. to customers or the bank. Informal communication is when people within a business communicate using unofficial methods/channels. An example of this would be talking to a staff member/ colleague working in the same department or one which happened to be passing by. This can be seen as horizontal communication (colleagues on the same level communication with each other). Informal communication, whether it is oral or written, generally occurs between people you know well e.g. colleagues. Open or Restricted Communication With any form of communication, it is important to identify the purpose of the message as well as the people at whom the message is to be targeted. If the message is targeted at everyone within the organisation or groups outside and does not contain confidential materials, then the message is open for anyone to see or intercept. For example, a note on the notice board is a form of open communication, since it is there for anyone it concerns to see. On the other hand, if the message contains confidential materials, the likelihood is it will be targeted at only a few groups of users, either within a particular department or at certain levels of seniority, so that its use is restricted. For example, a meeting between the managers and directors. Methods of Communication used internally and externally in Tesco Tesco need to communicate with a range of individuals and organisations, including their customers, their competitors and their suppliers. Good communication in Tesco is essential if it is going to achieve its objectives and to operate effectively. Tesco have many channels of communication internally/externally between their functional areas. Communication is vital to Tesco because then everyone is clear about objectives, there is
Within this short essay I will be explaining the concepts of equality, diversity and rights in relation to health and social care. I will also provide an example of how discrimination can come around within a health and social care setting (Care home, Hospital, Residential care home).How discrimination can effect citizens and other people that are using the health and social care services, then to further this into more detail I will give three examples and assess the effects they give to the…
Care Value Base
The care value base offers guidance in the three main areas of health and social care. Equality and diversity, confidentiality, rights and beliefs. The foundation of care values is derived from human rights; the values are made to be followed by health care professionals and enable service users to feel empowered. This empowerment makes the service user feel more confident and strong enough to take control of their own life, enabling them to feel like they are claiming their…
There are many ways that health and social care professionals can work as partners, supporting individuals and providing a ‘package of care’ which meets all the needs. These are some examples of professional partnerships which can be successful if they are used in the right way.
People who are employed by the same service for example, social services they will work as part of a team to provide support for an individual. This might include a social worker, a family support…
“Using anonymised case materials from your work placement demonstrate an understanding of how principles of support are implemented and show an understanding of the theories that underpin health & social care practice.”
The term principle of support means to me the values and principles we use. A value is something that is worthy and that all individuals have the right to have their own values. All individuals should have respect for the persons values whoever he or she may be…
Understand how health and safety legislation is implemented in the health and social care workplace
1.1 Review systems, policies and procedures for communicating information on health and social care workplace in accordance with legislative requirements.
1.2 Assess the…
Introduction to communication in health, social care or children`s and young people`s settings.
SHC21 unit reference 1 Level 2 credit 3
We all communicate in different ways and as we cannot always rely on verbal communication, we need to find different ways to communicate.
Vocabulary tone of voice high or low but none threatening as some people may not be able to hear.
Eye contact, sign language, symbol or picture makaton.
Writing using objects, touch, physical gesture…
skills and techniques are essential in a work place. They are having the ability to positively affect and make a difference to a client or patient’s health and daily activates. They also have to support the individual needs of each client in this case a midwife’s client group is pregnant women. It is important for every employee who works in the health sector to have caring skills and techniques such as being able to actively engage with a client/patient and have the ability to cope with the difficult…
Effective communication setting: Hospital
In the care setting I have chosen is a hospital and explaining what the effective roles are of communication within the hospital, in care setting there are many different effective communication and interpersonal interaction in health and social, such as Braille, sign language oral, written, etc. Effective communication is a conversation in which no one gets confused by the other persons meaning, the first thing you need to do to…
This can affect the individual because, having a healthy diet gives the body the nutrient they need to perform physically, maintain wellness and fight disease. What people eat can greatly affect their health and well-being. The food you eat can have a direct on your energy level, physical health and mood. A healthy die is one that has enough of each essential nutrient, contains many foods from all of the basic food groups, provides the right amount of calories to maintain a healthy weight, and does…
Understanding Employment rights in health, social care or children’s and young peoples settings.
Unit Code: R/602/2954
QFC Level 2: BTEC Specialist
Credit Value: 3
The law in UK covers all these aspects
Health and safety
Redundancy and dismissal
Training, Disciplinary procedures
Union rights and consultation among many others Labour law covers the deal between employee and employer
Health and safety laws cover the work…