A Brief Note On Communication Channels

Submitted By mpgrang
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Pages: 6

Communication Channels

Communication Channels
The communication process begins with a sender sending a message to the receiver through different channels available for use. Companies have numerous ways of communicating with both its internal and external customers. External communication in a facility can include media, advertising, and marketing. Each organization has its own way of communicating, either formal or non-formal. According to DuPre`, “In each case, communication has become a valuable means of establishing and pursuing important goals,” (p.71).
External Channels
External Channels allow a company to communicate with an individual with writing words instead of spoken words. For the external communication, a company has their own web page that allows them to access information and locate covered providers in their area. Certain organizations may also have a contact center that people can call and help with ever they need. With the new social media, customers may have the advantage to chat or Skype with representatives from different companies. E-mail is become a great source for companies to respond to customers faster and easier and communicating with employees without causing a disturbance. Many companies really have tried to find as many different ways it can to help our external customers and their needs.
Internal Channels People adjust to doing business over the computer, but communicating internally is the best method to get the idea across clearly. For internal customers, using the phone is one of the important ways of talking with people. With the new smart phones, the employees could also complete inventory, emails, and advertising. Some business may have the iPad, which is a computer but smaller and lighter to carry around. However, having the different kinds of internal channels depends on the size and type of organization. Being technology can be expensive smaller business such as “mom and pops,” have the basic phone, computer, printer, and fax machine. Face to face is another important internal communication. Any business has to deal with communicating with people, but some business’s main communication is having the person in front of him or her. Explaining something to a customer is easier being able to express thoughts and opinions when the person can also see facial expressions. Face to face communication is combined with verbal communication; employees have to maintain a proper tone with different people on the account of everyone is different.
Different facilities Every facility is ran different on all topics; communication, size, and reasoning. If a person is running a daycare, he or she has to communicate with children and parents through verbal, writing, internal, and external. A daycare owner talks with parents or guardians at the time of drop off and pick up about the child. The employees also use writing communication, if something was to happen, he or she has to document details, along with activities and nutritious information. Employees must listen to all detail about the children to be aware of allergies, names, addresses, contact information, and providers. In a daycare phones are used to contact parents or emergency personnel. “Effective control and prevention of infectious diseases in child day care depend on affirmative relationships between parents, day care providers, public health authorities, and primary health care providers (especially pediatricians)” (Infectious Disease, 1986). The owner may use advertising, flyers, and memos, to promote business and let parents know what is going on in the facility.
Electrical and contracting services use communication with others companies or with buyers. The facility’s primary communication is with the telephone and smartphones. Employees can use the phones for emails, text, and costumer’s concerns. Computers and iPads also play in the communication role for paperwork. Depending on the