Healthcare Communication Barriers
There is a new nurse at the Randolph Hospital named Amy Johnson and she is working with the elderlies at this moment.
There is one patient in particular she has to work with and her name is Rosalie Garcia. She is very kind and gentle and has battled her way with cancer. She is healthy but needs to stay in the hospital due to her age and therapy.
So Amy goes to her new and first patient, Rosalie, and starts working with her and helping her out, but the doctors didn’t know how Amy truly was. Amy was helping Rosalie out of her bed and since she’s old in age and has a weak body it took her time to get out of the bed, which made Amy very impatient and she couldn’t stand that. Amy told her to hurry up in a very rude tone and called her weak and lazy under her breath. Rosalie heard since she was so close to her and it hurt her feelings and she instantly didn’t like this nurse.
Once Rosalie was finally off the bed and onto the wheelchair she suddenly started to cough constantly and Amy asked if she needed water. Rosalie didn’t hear over her coughing and her hearing isn’t so good since she’s old. Amy got mad again because Rosalie didn’t answer and she asked her again in a loud and rude tone. This made Rosalie look up since she finally heard her but didn’t understand her because she doesn’t know English that well. Amy didn’t know that and she kept repeating the question over and over again and other patients and nurses were looking at her like she was crazy.
Rosalie got very upset and she was saddened and hurt. One nurse finally came over that knew Rosalie
