Biases affect organizations in both positive and negative ways when the biases are not accounted for in making decisions. A hospital in state was rated in the top three hospitals for their success in the removal of blocked arteries and stent placement. The hospital was small, but it was successful due to the employment of three physicians who were highly regarded in their field. These physicians were fairly young and had finished up their residencies in the same hospital before coming to work for this hospital. The hospital was banking on the doctors to continue the success rates they had achieved and marketing efforts were directed toward this area of expertise to the neglect of other areas in which the hospital excelled. Several heart related cases were referred to these doctors from all around the state but other departments were strained due to the loss of reallocated resources for the heart wing.
The unthinkable occurred as one of the doctors left the hospital to work in a larger arena, and the load was too much for the remaining two doctors to handle alone. When a third physician was hired to replace the departing doctor, the